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I just got this in my email inbox –
Hello!!!!!!!!!!!!!!!! Pleae be advised that the Raventos Cava has arrived, upon weighing the cases we found that unfortunately the shipping charged will not cover the cost of shipping due to the heavy weight of the bottles, this is a glitch in the web system we are trying to have fixed, as it doesn’t allow for the heavy weight of champagne bottles. Our cost for shipping is $147.16, subtracted from the quoted cost of $96.75, that would leave $50.41, would it be reasonable to ask you to split the difference with us, and pay $25.21??? We apologize for this situation, and hope you understand our plight. Please advise…
So, I’m going to pay them the $25.21 because it’s only $25.21, but I am so irritated! How is it my difficulty that THEIR website doesn’t calculate shipping correctly?
dude i’d be pissed. i can’t believe they had the gall to ask you to split the difference. if i were the vendor, i’d be too embarassed to ask and would just eat it.
I would refuse to pay for it. Not your fault. They quoted what they quoted… too bad for THEM, not you.
That is ridiculous and unprofessional =( I’m also slightly offended by the punctuation abuse (!!!!!!!!)
you shouldn’t have to pay it. it’s not your fault they messed up. i know i would try my hardest not to pay.
Not only all that everyone else mentioned, but they rounded YOUR share of the cost up! I know it’s only a 1 cent difference but really now, it is very unprofessional for them to do so (they rounded up, it makes your cost uneven…). Sorry I notice little things like this financially.
I don’t know how large this company is, but it would only be out of courtesy for them to eat the cost. It seems this company doesn’t deal with their customers very professionally. If it were a small company and it would be hard for them to account for this expense, then I would sort of understand but I am sure there are still better ways to handle this situation.
I admire you for being the bigger woman in this ordeal. =)
Miss Caterpillar, you are too nice.
I sincerely hope that your vendors shape up and start working out for you!
OH yeah, tell us what vendor this is. So we’ll make sure to stay away from them.
craziness, are they so on the brink of bankruptcy that $25 would break them?
it was very kind of you to agree to pay it. VERY KIND.
Their request for you to pay 1/2 is UNACCEPTABLE. Period.
You can certainly tell them so in a nice, professional way. It is THEIR responsibility to pay for any charges that are an oversight on THEIR part ~not THE CUSTOMER! I am inclined to a write a response for you *smile*
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Mrs. Caterpillar, New York/CA Age and Occupation in 06: 28, Corporate Attorney to be Fiance's Age and Occupation: 29, Musician Engagement Date: March 9, 2006 Wedding Date: September, 2006 Venue: Rooster Point About Me: I don't like Jeff Koons, mushy corn, or the unnecessary diacritical marks the New Yorker adds to words like cooperative. Also, I'm an obsessive compulsive when it comes to crafts. And not just the ordinary kind of obsessive compulsive who needs to have everything even and aligned. No. I've gilded the heads of pins to make sure they looked properly antique. Gilded them. Then coated them in german glass glitter. I am that crazy.
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