Wedding Blog

After our engagement ceremony (an honored tradition in the Vietnamese culture), we wanted to make albums of the day for our parents to express our gratitude. Originally, we wanted to order one of their deluxe hardcover albums for us and 3 of their classic hardcovers for our families.

After making my pages using Photoshop, we uploaded the JPEGs using MyPublisher software. This process wasn’t too bad but I would recommend using some photo editing software to create your layout, as MyPublisher’s layouts are rather limited. Upon time for purchase, we learned rather quickly that you can only order one type of book at a time. Since Weddingbee had posted a buy one get one free coupon, we decided to maximize the coupon and order 2 of the Deluxe Hardcovers and submit a second order for 2 of the Classic Hardcovers. (Please note their coupons are on a per email basis… so if you want to use the coupon multiple times, use a different email when placing the order).

The first order was uploaded and we got the confirmation email. The email confirms that the order was received and does not summarize what you ordered, just how much you owe them. We went to upload the second order only changing the size of the albums and out email address and nothing else.

Well, in the middle of the uploading process, their server timed out, which can happen and was understandable. We contacted them by chat to verify that the order was not completed. They do not have a number so you can’t call — the other option is to email them. The person we chatted with was not helpful at all. She kept blaming the server disconnect on the Internet Browser we were using — which to us did not make sense as the first order went through just fine using the same exact Internet Browser.

Anyhow, after a while, she confirmed that the order was not received and told us to re-upload. So we did. Again, we used the same pictures, same order form but only changed the size of the albums. (Note: they do not combine orders to save on shipping, in case anyone is wondering).

Well, we received our books today: 2 Deluxe Hardcovers in Celery (default color on order forms) and 2 Classic Hardcovers in Ivory (original orders - Ivory). We contacted them by email (chat was down this morning) and told them of the inconsistency. Their reply was non-responsive — they merely confirmed that the books were delivered to the shipping address.

Their chat was finally up so we addressed the issue there, to which the reply was: “I can see the order was placed with the ivory linen cover. At this time we can reprint the books with the celery linen cover with a 50% customer courtesy discount.”

My (censored) reaction was “WHAT?! You want me to pay for your mistake?” He/She replied: “Again I am sorry for the trouble we put you through. You can also submit feedback through a survey with the option to win a free book.” Being baffled and fed-up with the matter-of-fact responses from them, we ended the chat. We know we gave up and did not put up a fight. But showing how upset/mad we were in words over a chat was not getting anywhere.

Summary: We will not order from them again. The ordering hassles - not being able to place different album orders at one time is crazy - and their lack of customer service is enough for us to take our money elsewhere.

We don’t mind the celery cover. As to the quality of the albums, they were better than expected. The pictures were printed on a glossy, heavier stock paper (not as thick as cardstock but not thin like a magazine — somewhere in between). If the fiance doesn’t object to his pics being posted on Weddingbee, I’ll send pics later for ya’ll.

Nhi