Weddingbee Blog

Lulu’s Bridal Boutique
2728 Routh St
Dallas, TX 75201

Initial Visit (to try on gowns): It was great! Everyone was very attentive, listened to what my concerns were, and actually seemed like they cared about helping me. I ordered my gown after 30 mins of wearing it, paid for it, the blew bubbles at me to the tune of the wedding march, gave me a nifty folder with a sixpence for my shoe, and everything was just peachy.

The Call: Someone from the boutique called me to tell me my gown was in -

The Store: “Hi! Your gown is in - when can we schedule you for a fitting with our alterations person?”

Me: “Um.. I don’t think I’m going to get alterations on my gown… but I will come pick it up - do I need to make an appointment to do that?”

The Store: “What? No alterations?! Of course you’ll need a hem and a bustle at the very least!”

Me: “Um.. that’s okay. If I need anything i’ll just decide later”

“The Store: “Ok. We’ll see. Just come in.” <click>

Second Visit (and FINAL VISIT - thank goodness): I walked into the store only to be ignored for 20 minutes and when someone FINALLY asked me if they could help me, I was already feeling uneasy about the whole visit, as I remembered the phone call.

The first thing anyone asked me is if I was going to get alterations on my gown - I had already decided that I was going to go elsewhere if I needed them, as I knew they charge a ridiculous price (around 4-600 for a hem and bustle the last time I checked - compare this to a flat rate of 300 at my actual bridal salon, Stanley Korshak, for any and ALL alterations on your gown). I think that’s when it REALLY started. They looked pissed that I wasn’t going to use their so-called “in-house but independent” alterations lady.

They brought me to a backroom to try on my gown and someone brought my gown out from the back in a white nylon bag with the store’s logo on it. My gown was just beautiful - in perfect and new condition - A+ for Watters. However, the trouble began there.

(Disclaimer - to non-brides who have never tried to put a heavy wedding gown on, this may begin to sound like i’m just being bitchy)

The person helping me just hung my dress up on the hook then walked away - I was left alone to take the gown out of the bag and put my gown on - I was standing there trying to tie my own gown - it’s a rather difficult task to tie a wedding gown by yourself when it has long sashes like this one. I had to ask someone 3 times to help me and FINALLY when someone paid attention to me, they had attitude and acted as though I was annoying them with my unreasonable request - apparently, I’m not worth their time anymore because they’ve already squeezed every last dime that they’re getting out of me. I felt angry but decided to hold it in, as I am rather non-confrontational. But man, I was FUMING inside.

Excuseeee me, but I thought that when you pay a salon premium on your gown, you should get full-service attention, right? and it’s not like I was going all “bridezilla” on them either - I just wanted someone to help me real quick so that I don’t fall out of my gown, as it is backless when untied. It’s not like I was asking to be fawned over and waited on hand and foot.

So after being basically ignored the whole time I was there, I went to pack up my dress by myself to take home. I brought it to the front desk and had to ASK to be checked out by the lady who just happened to be standing there hangin’ out, as though I was shopping at a grocery store or some other retail store (I have been treated wayyy better at regular retail stores!). She looked up my info in the computer, I paid the rest of the balance, and left angry.

Final Grades - do you even have to ask?
BIG FAT F- for Lulu’s Bridal Salon (definitely would NOT recommend - EVER!)
A+ for Watters Brides

p.s. I’m sure there are plenty of brides out there who had good experiences with this salon, but I’m just telling my personal account.