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Mrs. Blueberry, Kansas City Age and Occupation in 06: 21, Full-time Student Fiance's Age and Occupation: 23, Full-time Student Engagement Date: September 10, 2005 Wedding Date: May 25, 2007 Venue: Wynbrick Center - a historic mansion in my hometown. About Me: We're having an intimate, 125-ish person wedding with a full-blown dessert reception. When I'm not obsessing over wedding stuff or studying for my BA in English, I'm usually playing with our two kitty cats, blogging, doing crafty things, or hanging out with Mr. Blueberry!
About Mrs. Blueberry

Vendor Review - Photographer

September 12th, 2007 @ 5:37 pm by Mrs. Blueberry

Kristy Cummings Photography–F.

I got married nearly four months ago, and I admittedly haven’t put up many vendor reviews yet.

That’s because all my wedding and vendor-related energy has been dedicated toward a problem of massive proportions: my wedding photographer.

Here’s a super-condensed version of what has transpired:

In August 2006 we hired Kristy Cummings to shoot our wedding. Leading up to the wedding, I had no problems communicating with her via either email or phone. She also showed up at the wedding, stayed for the allotted time, etc. No problems there. However, immediately after the wedding I had great difficulty contacting her. She’d told us that our photos would be ready ‘two or three weeks’ after the wedding and that deadline came and went–no photos.

When I finally got ahold of her, she cited personal issues and promised that the photos would be in the mail shortly. They weren’t. She continued ignoring our attempts to contact her (even some strongly-worded emails my dad sent, one of which mentioned seeking legal recourse). At the end of July, two months after the wedding, she agreed to meet with my parents and hand over the CD of unedited images, the DVD of finished images, and the slideshow DVD. She stood them up–didn’t appear at the meeting.

A few days later I drove down from my college town and Mom and I went out to her studio in Harrisonville (about 30 miles outside Kansas City). When we showed up then we were able to get the CD of unedited images, and some (about 300) edited ones. Kristy promised that the remaining edited images would be mailed to me in a few days, along with the slideshow DVD. That was the last contact we had with her.

In the middle of August my parents stopped by her studio again, only to see a notice on the door that it was temporarily closed. Since that time, I’ve been contacted by four other brides who had also hired Kirsty. One was having trouble getting ahold of her own wedding photos, three had upcoming weddings and were unable to get ahold of Kristy to go over details.

Of the photos that we received, many are of wonderful quality. However, she didn’t even take (or edit) many photos that we requested–there are only two images of the getaway, none of us with our families, very few of me and Mr. Blueberry, almost none of me alone, just one of Mr. Blueberry alone, etc. We’re missing several key poses. That once-in-a-lifetime event is over, and we’re not at all satisfied with what we have to show for it.

That is my honest review, and I did my best attempt at being even-handed even though it is such a touchy subject for me.  I get angry and even start crying sometimes, just thinking about what we have missed out on and will never get back.

Tags: kansas-city, photography, post-wedding, vendor-reviews |
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45 Responses to “Vendor Review - Photographer”

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1.
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Guest
J

i am so sorry to hear this! that’s beyond unprofessional!

you should definitely treat yourselves to a trash the dress/ day after session and have a ball! … its never to late for that! :)

 
2.
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Member
EmilyB (message)  82 posts, Worker bee

Oh my goodness, I am so sorry to hear about your experience. Is there any action (legal) you can take against her? If you have signed contracts, you should be able to get something done

 
3.
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Member
aoedorothee (message)  244 posts, Helper bee

Oh I’m so sorry! My co-worker went through the same thing with her daughter’s wedding photographer. They seriously had to stalk the photographer’s house and from what the neighbors said, they weren’t the only families to do so. Be careful out there ladies! Research your vendors very very well! And don’t go cheap with this kind of stuff!

 
4.
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a

That’s horrible :( You should demand a complete refund and don’t be afraid to seek legal help. Treat yourselves to a nice “after” wedding shoot too k?

 
5.
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Member
snmcdowell (message)  2,160 posts, Buzzing bee

Did you have wedding insurance? If so, it may cover the cost to reconvene the bridal party and re-stage the missing photos. It kicks in if your wedding photos are lost or damaged - which may apply since your photographer ran off with some of the images she promised you.

 
6.
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Kelly

I am sorry too. Something tells me that you are not the only bride this happened too. Have you tried calling the Better Business Bureau? They will have logs of all complaints and maybe you can use that as ammunition if you decide to sue.

 
7.
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Bee
Mrs. Plumeria (message)  260 posts, Helper bee

I am sooo sorry that this happened to you. I would be crying too… and I really hope this will eventually be resolved in a way that will give you a little more satisfaction. That said, as a fellow Bee, I would be more than happy to help you edit some of your unedited photos if that would help any! Image correction is a part of my professional job and I would love to do that for you if you would like.

 
8.
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Linda

Soo sorry to hear that has happened to you. I really hope you can get ahold of her and perhaps get some of your money back.

Maybe you can send out an email to your guests to get more photos from them. I know they won’t be as high quality as those from a Pro, but it’s better than nothing.

 
9.
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Member
Beth (message)  25 posts, Newbee

I’m sorry about that - it really stinks. My future SIL had some issues with her wedding photography, too, but eventually was able to get all of her pictures. I have a lot of faith in my photographer, so I would be severely disappointed if something like this happened.

We’re having MAJOR stress regarding our venue, and I’m almost at the end of my rope. The wedding is stressful enough without throwing vendor issues in the mix. I’m really sorry for what you’ve gone and are going through.

 
10.
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Bee
Mrs. Plumeria (message)  260 posts, Helper bee

P.S. I second the poster who suggested another shoot. Actually, I would recommend a separate bride-and-groom only shoot to any bride, regardless of if the photos on the day of went badly or not — just because the results usually are fantastic and you get shots that you never would have been able to get on the actual day.

Definitely treat yourself and Mr. Blueberry to this if you can, even if it’s not right away — maybe a one day shoot in a favorite location or something.

 
11.
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Guest
sillyinphilly

i am sooo sorry that you had to deal with such an unprofessional photographer, but i also want to thank you for posting about it. we’re just starting a lot of our photographer search now (on a pretty tight budget), so your story is a great reminder to me to me that i need to be extra vigilant about double-checking references for all my vendors.

 
12.
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Moi

That’s really dreadful. I’m sure your friends & family who took photos will be very generous in sharing any photos/videos they took of your day.

Also — Seriously, under the circumstances, there is nothing wrong with you and your DH (and maybe even your immediate families) restaging some photos with another photographer, either outdoors or at a studio. You could have some beautiful portraits done at a studio to help make up for the loss. I know it’s an expense, but think about it; do it soon while your hair is the same and everyone fits in the clothes (preggers happens; kids grow taller).

 
13.
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smartl (message)  534 posts, Busy bee

Wow I can’t believe how many instances I’ve heard of this lately. One of my blog-friends got married recently and her photographer LOST THE PHOTOS. All of them. And they eloped, so there were no guest photos. They don’t have a single image from their wedding day now. And the photographer that we have hired ourselves ended up doing a bridal portrait session with a bride because her original wedding photographer didn’t end up taking a single image of just her by herself in the photo and she was really upset.

I really hope you get this resolved - maybe through legal recourse if necessary. That’s a great offer of Mrs. Plumeria too - you should take her up on it!!

 
14.
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Bee
Mrs. Poppy (message)  71 posts, Worker bee

i know exactly how you feel :( *HUGS* you and i should have a session together hehe

 
15.
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Sandy

::big hug::

 
16.
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Our_Special_Day

OMG, you’re kidding me! Reading your post totally kicked my butt into gear. I finally made an appointment (and won’t postpone this time) with our photographer to work on our wedding albums…it has only been two years since the wedding!

 
17.
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Jessica

I sympathize with you. My photographer contacted me about a week after our honeymoon to tell me the memory card which contained our ceremony photos was corrupted; he had none of me getting ready, walking down the aisle or any vows.

I contacted friends and family and have managed to create a pretty good composite that my photographer will add into my album at no charge, and he’s also giving me a 1/3 off what we originally owed him, to make up for his mistake.

I can’t imagine how I’d be feeling if I couldn’t even TALK to him.

I hope you can get this all worked out! Ask your friends/family if they have any cool photos. You’d be surprised what they might have on their cameras!

 
18.
Mrs. Blueberry
Bee
Mrs. Blueberry (message)  77 posts, Worker bee

Thanks everyone! Let’s see if I can address your questions one by one…

EmilyB: I want to do that, but my dad (who paid for her) doesn’t. He doesn’t think Kristy would be able to repay us. Which is probably right, but I think it’s worthwhile just based on principle, you know? So that’s definitely still up in the air!

aoedorothee: I definitely agree with what you said, but here’s the kicker: Kristy *wasn’t* cheap–not by my definition anyway! She wasn’t the most expensive photog I’ve seen, but her rates were far from low. I’ve learned that price does not equal good photos.

a: I’ve been thinking about that a lot! Unfortunately, Jeff and I both cut our hair *right* after the wedding, and while I’m sure any day-after prints we get would look good, I’m not sure I’d be able to kick that sour taste about why we had to take them, y’know?

snmcdowell: Unfortunately, no. :-( But it would’ve been wonderful if we had!

Kelly: Yes, we did. We filed a complaint and the BBB tried to contact her. She wouldn’t respond, and since she’s not a member there was nothing more they could do.

Mrs. Plumeria: what a sweet and generous offer! We really appreciate it :-) Actually, a high school friend of mine is a wedding photographer (the only reason we didn’t hire her for ours was because we wanted her there as a guest!) and has offered to do the same thing. I think we’ll take her up on that since she owes me anyway :-P But I really really really appreciate your offer!

sillyinphilly: good! I hope it saves you some misery :-)

 
19.
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CJ

I’m so sorry about this - what a total bummer!!

 
20.
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Member
christigpa (message)  169 posts, Blushing bee

I’m so sorry for you, Mrs. Blueberry! For what it’s worth, I’ve enjoyed the non-pro pictures you’ve shared; your guests took some nice shots. Of course, yes, they aren’t the shots the Blueberries and family wanted, paid for and expected from the pro you trusted to capture your big day.

As you’ve already gone the BBB route, have you contacted your local police department? This is a cause of fraud. I’m not an attorney and I don’t even play one of TV - I just know, like you, that I couldn’t take this sitting down.

Good luck, please keep us posted.

 
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Mrs. Blueberry
Mrs. Blueberry

Mrs. Blueberry, Kansas City Age and Occupation in 06: 21, Full-time Student Fiance's Age and Occupation: 23, Full-time Student Engagement Date: September 10, 2005 Wedding Date: May 25, 2007 Venue: Wynbrick Center - a historic mansion in my hometown. About Me: We're having an intimate, 125-ish person wedding with a full-blown dessert reception. When I'm not obsessing over wedding stuff or studying for my BA in English, I'm usually playing with our two kitty cats, blogging, doing crafty things, or hanging out with Mr. Blueberry!

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