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Beehive Feature Launched: Aug 31, 2006 About: A forum for readers to post questions and get feedback from the hive, aka the weddingbee community.
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Hot Threads: Venue Customer Service Is Terrible

September 15th, 2007 @ 2:35 pm by Beehive

I really need some advice. Our venue is the perfect setting, perfect ceremony site, perfect color scheme, perfect options for hotels… but the reception coordinator is AWFUL. i booked the location despite how terrible she was (discussed how awesome her wedding was - at a different venue, she’s divorced, implied we couldn’t afford the venue, etc.) and now I just discovered that she messed up the timing for the event.

On the letter of agreement from 6 months ago, she missed key things. In fact, the letter of agreement only outlines the date and the minimum we have to send. When i called last week for clarification, her response was “Ok, my name, I can’t discuss this with you now I’m concentrating on my October brides.” Yes, I’m a BIT ahead of the game (my event is on 7/5/08) but i am finalizing other vendors, the pastor, etc. and I need to know key details like the ceremony time and what day we can have the rehearsal (which I was told would be 4th of july and cost an extra $250… is that weird?)

 

I just spoke with this woman’s boss and she discovered that we weren’t provided the right information and offered my deposit back. I don’t know if i should take it. I’m stuck with the 7/5 date. 

So a couple of questions:

1) is it weird that the rehearsal costs $250 on TOP OF the ceremony cost? We’re not asking for chairs, etc…

2) Since i’ve had issues with the details, attitudes, and overall experience, should i take the offer to get my deposit back and go on the hunt with only 10 months to go? 

3) Should I just spend the extra money and hire a coordinator to deal with this vendor since it’s been a mess and I’m just really concerned?

THANKS

quinnkd 

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