Weddingbee

Oh, Miss J! I’m so sorry to hear about both the bad service and the shoes being sold out! I had a very similar bad bad BAD service experience at Cartier when I went to get my ring resized at a local upscale mall in my area. I was so angered that I called the head of customer relations, who then rectified the situation. But otherwise, I would have been left to wonder when I’d get my ring back and made to feel like a second class citizen because I didn’t feel like going to Cartier all dressed up to the nines and wearing a gazillion pounds of bling to get good service! If you’re still feeling wronged, I suggest you do the same thing– not to get anything out of it, but to let them know that their service was subpar and as a customer you feel slighted. They’ll appreciate it.

As for your shoes, have you tried eBay? I also saw them in Bergdorf in New York. Check their website! Also, Manolos tend to run really really small, so you might be a different size than you think. I had to go a whole size up in order to try on a pair!

And how wonderful of Mr. Jasmine to offer to get them for you. A true keeper!

That’s awful! I dont know what size you wear, but Bergdorf’s has the shoes in an 8 and an 11. I would think you could call too and see if they have them in one of the stores. Good luck!

http://www.bergdorfgoodman.com/store/catalog/prod.jhtml?itemId=prod22000094&parentId=cat100006&masterId=cat50001&index=1&cmCat=cat000000cat200648cat203100cat261003cat50001cat100006

Jasmine - I was at Oak Brook on Saturday as well from 1-4pm!! What time were you there? Bummer, we could have met up for lunch w/the hubbies =) Wasn’t it an absolutely crappy day to be at an outdoor mall!?

Hi! I dunno what size you need, but I found that they sell them online at Bergdorf Goodman, Bluefly, and Barney’s….have you perhaps tried those sites?

How strange!

I went to Barney’s in NYC two weeks ago to find the exact pair of manolos for our wedding! Terrible service…but I certainly wasn’t ignored.

The salesman would not let me try on the shoes in white (which was the only one in my size) because he insisted that it would not match my ivory dress. He argued with me! And refused to get the shoes for me!

And then when I decided not to buy them there, he said to my face “I told you so!” How childish is that?

I have had the same problems at that Neiman Marcus! I am always confused by poor customer service. Shouldn’t they all be wanting the sale? I also have no idea why Oakbrook is outdoors! They need to build a tunnel. I still love shopping there at Christmastime

Oh, Miss Jasmine, I’m so sorry! I loathe bad customer service in all its forms. Those shoes are beautiful and I wish you the best of luck in finding them!

I used to work at that same mall! And I have been snubbed on several occasions at that same Neiman Marcus. I was there a few weeks ago and a saleswoman in the dress department didn’t acknowledge me; she just stared at me and my mom. Finally, I said hello to her. She didn’t respond and kept staring so we just left.

I’m so sorry! I agree you should reach out to customer service like beanchar suggested.

I thought I’d share my experience — I had a terrible time finding wedding shoes as I’m a size 5. I can never find my size in stores and am usually forced to buy on-line and hope they fit or send them back.

When I was shopping in stores in NYC for my shoes I had an associate suggest I try a size 6, after I’d said 3 times they won’t fit he insisted. When I tried them on his suggestion was — “Why don’t you drink some milk and grow?!” I WISH I was kidding. I was horrified, looked at my friend/BM and said “We’re leaving….now.”

p.s. I think a complaint letter is a great idea but probably not on the firm’s letterhead.

Unfortunately, I think I lot of shoe departments in major department stores are like that I work at Lord and Taylor (in Oak Brook!) and was trying on shoes after I had gotten off from work. They knew I work there, so no one offered me any assistance. I practically had to beg them to bring out shoes I wanted to try on…and they seemed less than happy to do so. I just got fed up and left. I can understand being busy, but that’s no way to treat a customer. Definitely send a letter of complaint.

I agree w/Ms. Canary — if you received poor customer service, you should let management know. Even if they can’t do anything to compensate you, it might prevent someone else from suffering through the same experience.

Two-and-a-half years ago, when I was engagement ring shopping with friends at Michael C. Fina, the sales associate was very brusque and even commented, “But it’s so unromantic that you’re telling your fiance what kind of ring you want!” I left the store enraged and immediately wrote a letter to the manager. I made it clear that no customer, especially a bride-to-be, should be made to feel bad about any decision, especially when an opinion isn’t asked for.

Although the manager apologized and tried to persuade me to return to another sales person, I let him know that due to this experience my fiance would be purchasing my ring from Tiffany’s.

In the end, from a management perspective, if bad customer service equals a loss of revenue, then the salesperson who lost the sale is at fault.

P.S. As a side-note, although the rings at Tiffany’s can be overpriced, their customer service is impeccable. If you’re in a suit or sweats, they pay careful attention to every customer, regardless of their stated price range. And they never try to talk you into upgrading, nor do they seem disappointed with how little or much you decide to spend.

I agree with the people who say complain.

I had an awful experience trying to return registry items at the Crate and Barrel in DC - the associates were rude rude rude and then *forgot* to scan several of the items (luckily I went over the receipt with a fine tooth comb and caught the $90 error). I sent a strongly worded email to their cust service department, and they really did a great job of trying to rectify the situation.

Tracy, I totally agree. Tiffany’s service IS impecable. FI and I shopped for rings in several different places and never necessarily intended to buy at Tiffany’s, but we received such hideous service from other jewelers that it made Tiffany’s stellar service stand out all the more. We were clearly not going to be high roller shoppers, but the associate who helped us treated us with the utmost respect and took tons of time taking care of our every need, even when we made it clear we would not be buying during our first trip. While other jewelrs tried to pressure us to buy on the spot, tried to convince us that obviously flawed stones were the best we would find, or chastised us for not wanting a bigger stone(seriously- I had one woman literally tell me I was stupid for not wanting a bigger center diamond, and then told us that bigger is always better because smaller stones make it look like FI doesn’t love me!). We had another girl ignore us for 15 minutes until she heard FI talking about his profession, after which she said, “oh, you look so young I figured you weren’t seriously shopping for anything nice. Can I help you?” After receiving awful service in store after store, the Tiffany’s experience was incredibly special. It’s sad when good customer service is a novelty, but unfortunately often that is the case! Miss Jasmine, I hope you find your dream shoes, and I’m sorry NM treated you so badly! I’ve had similar experiences at Neimans before, and it always sucks. Good luck finding your shoes!!!

i’ve had a terrible experience at neiman marcus in san francisco too when someone just blatantly refused to help me. i had never been treated so poorly before and was pretty appalled!