Wedding Blog

That’s awful! I dont know what size you wear, but Bergdorf’s has the shoes in an 8 and an 11. I would think you could call too and see if they have them in one of the stores. Good luck!

http://www.bergdorfgoodman.com/store/catalog/prod.jhtml?itemId=prod22000094&parentId=cat100006&masterId=cat50001&index=1&cmCat=cat000000cat200648cat203100cat261003cat50001cat100006

Hi! I dunno what size you need, but I found that they sell them online at Bergdorf Goodman, Bluefly, and Barney’s….have you perhaps tried those sites?

I used to work at that same mall! And I have been snubbed on several occasions at that same Neiman Marcus. I was there a few weeks ago and a saleswoman in the dress department didn’t acknowledge me; she just stared at me and my mom. Finally, I said hello to her. She didn’t respond and kept staring so we just left.

p.s. I think a complaint letter is a great idea but probably not on the firm’s letterhead.

Unfortunately, I think I lot of shoe departments in major department stores are like that I work at Lord and Taylor (in Oak Brook!) and was trying on shoes after I had gotten off from work. They knew I work there, so no one offered me any assistance. I practically had to beg them to bring out shoes I wanted to try on…and they seemed less than happy to do so. I just got fed up and left. I can understand being busy, but that’s no way to treat a customer. Definitely send a letter of complaint.

I agree w/Ms. Canary — if you received poor customer service, you should let management know. Even if they can’t do anything to compensate you, it might prevent someone else from suffering through the same experience.

Two-and-a-half years ago, when I was engagement ring shopping with friends at Michael C. Fina, the sales associate was very brusque and even commented, “But it’s so unromantic that you’re telling your fiance what kind of ring you want!” I left the store enraged and immediately wrote a letter to the manager. I made it clear that no customer, especially a bride-to-be, should be made to feel bad about any decision, especially when an opinion isn’t asked for.

Although the manager apologized and tried to persuade me to return to another sales person, I let him know that due to this experience my fiance would be purchasing my ring from Tiffany’s.

In the end, from a management perspective, if bad customer service equals a loss of revenue, then the salesperson who lost the sale is at fault.

P.S. As a side-note, although the rings at Tiffany’s can be overpriced, their customer service is impeccable. If you’re in a suit or sweats, they pay careful attention to every customer, regardless of their stated price range. And they never try to talk you into upgrading, nor do they seem disappointed with how little or much you decide to spend.

I agree with the people who say complain.

I had an awful experience trying to return registry items at the Crate and Barrel in DC - the associates were rude rude rude and then *forgot* to scan several of the items (luckily I went over the receipt with a fine tooth comb and caught the $90 error). I sent a strongly worded email to their cust service department, and they really did a great job of trying to rectify the situation.

Tracy, I totally agree. Tiffany’s service IS impecable. FI and I shopped for rings in several different places and never necessarily intended to buy at Tiffany’s, but we received such hideous service from other jewelers that it made Tiffany’s stellar service stand out all the more. We were clearly not going to be high roller shoppers, but the associate who helped us treated us with the utmost respect and took tons of time taking care of our every need, even when we made it clear we would not be buying during our first trip. While other jewelrs tried to pressure us to buy on the spot, tried to convince us that obviously flawed stones were the best we would find, or chastised us for not wanting a bigger stone(seriously- I had one woman literally tell me I was stupid for not wanting a bigger center diamond, and then told us that bigger is always better because smaller stones make it look like FI doesn’t love me!). We had another girl ignore us for 15 minutes until she heard FI talking about his profession, after which she said, “oh, you look so young I figured you weren’t seriously shopping for anything nice. Can I help you?” After receiving awful service in store after store, the Tiffany’s experience was incredibly special. It’s sad when good customer service is a novelty, but unfortunately often that is the case! Miss Jasmine, I hope you find your dream shoes, and I’m sorry NM treated you so badly! I’ve had similar experiences at Neimans before, and it always sucks. Good luck finding your shoes!!!

i’ve had a terrible experience at neiman marcus in san francisco too when someone just blatantly refused to help me. i had never been treated so poorly before and was pretty appalled!