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Mrs. Penguin, Northern California Age and Occupation: 27, Weddingbee Editor in Chief Fiance's Age and Occupation: 30, Doctor of Physical Therapy Engagement Date: January 29, 2007 Wedding Date: June 7, 2008 Blogging Since: September 14, 2007 Venue: Winery in the Gold Country About Me: I love the Spice Girls, dogs with underbites, bean burritos, making messes, high fives, avoiding showers, crossword puzzles, blogs, weddings, and blogs about weddings!
About Mrs. Penguin

Pushover Bride

April 4th, 2008 @ 2:58 pm by Mrs. Penguin

Dealing with vendors has been a difficult task for me. I’m your classic “pushover bride.”  You tell me that something “is what it is” and I’ll accept it, with no ifs, ands or buts.  I’m so eager for my vendors to like me.  And not because I feel the need to be loved, but more because I am terrified of pissing one of them off and them ruining my wedding day, out of spite.  I’m sure this doesn’t happen much.  They’re professionals, after all, right? 

I have had very few vendor mishaps (thank my lucky stars), but sometimes I wonder if I could have bargained for more than the “stated price,” especially when I felt something was unfair. For instance, my venue catering refused to let us try the Duck a L’orange we so desired to try. Should I have demanded some sort of discount, maybe a small “per head” discount because we were promised a tasting, and were unable to taste any of the food we’re going to serve at the wedding?

Probably. I think it’s more than fair. We have no idea what the food that they’re serving at our wedding is going to taste like. We were promised that we could choose 3 or 4 menu items to taste. We called and told them what we would like to taste. And when we showed up? None of those dishes were made. Instead they just made 3 random dishes and expected us to live with what they chose. But I’m too much of a pushover, and now I’m paying for it by serving something COMPLETELY different than I envisioned serving for the wedding. Boo.

I need to learn to assert myself more when it comes to dealing with vendors like this. But I’m so terrified that my vendors will roll their eyes at me and call me a bridezilla. What I fear most in the world is my vendors spiting me on the day of my wedding. A grumpy event coordinator/caterer is the LAST thing I want on my wedding day. So in the end, I bit my lip, smiled, and chose to serve food I wasn’t too excited about serving.

In the end, I think it hurts brides like myself who do not know how to effectively bargain, or at least, speak their minds when they feel like they aren’t getting what they paid for.

So, I ask the hive: If you’re promised something from a vendor, and it falls short, do you in turn ask for something else to make up for it? What “tactics” do you use to get the most for your money, or at least, what you feel you deserve? I’d love to hear personal experiences…I need to grow a pair and learn from you gals :)

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34 Responses to “Pushover Bride”

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1.
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Member
missrae (message)  120 posts, Blushing bee

i am so with you on this. the weird thing is that at my job, I have to negotiate with printers all the time when things go wrong (and they usually do!) but for some reason, i get into this “please don’t think i’m a bridezilla” mode that i hate..

i’m also running into that on some things with my planner right now, but that’s drama for another day… ahhhhh!

 
2.
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nina nina

First off remember that this is a business relationship, so relax about being liked. Bridezillas have temper tantrums, brides just horsetrade-so, for example no duck tasting maybe ask for a discount, or for a guaranteed refund percentage if you don’t like the food. They expect this-it’s how event planners and conference organizers get stuff done. A good friend of mine is a professional conference organizer for non-profits, and basically he told me for everything I give up, ask for something in return, and to be pleasant but firm, and decide what your dealbreakers are.

 
3.
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Wendy

The venue has an obligation to make sure that you and your fiancé are COMPLETELY satisfied with what you are serving your guests…PERIOD! They should be bending over backwards to please you. Excellence in customer service is essential to repeat business so if you call them on their lack of it, they will respond. Call them and schedule another tasting. It’s your money that you’re spending, so act like it!

 
4.
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gina

frankly, you should tell them that you’re a Weddingbee blogger, and that you’re planning to do vendor reviews on the site. This is honest and should clue them in to being nicer to you.

 
5.
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rebecca (message)  1,315 posts, Bumble bee

@Wendy: the issue is that since this is a wedding, hopefully there should be no repeat business! unfortunately, i think alot of brides get crappy customer service for this reason.

@gina: i actually think that’s a little unethical. the fact that pengy’s a weddingbee blogger shouldn’t mean she gets preferential treatment in any way (which could be construed as a “kickback”).

 
6.
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Brooke

I’m with you on this one Miss Penguin. My reception site won’t let us taste the food unless we pay $500, which was never disclosed to us. In addition, they said we could do whatever we wanted with the bar, cash or host, which they went back on after we signed the contract and sent in the deposit saying we could only do a host bar. Also, we had to get our cake through their approved baker. They had an expert pastry chef, again when I signed the contract, who quit. Now, they have a baker direct out of culinary school with no experience. We were both very disappointed in the cake after our tasting, but can’t do anything about it. I plan fundraising events all the time, and have never had any problem with vendors like I have had for my wedding. I think vendors feel like they can get away with pulling antics because it’s a wedding for some reason. Stand-up for yourself and know they really can’t ruin your day unless you let them! I have had to get very direct with my reception site, and I have starting taking notes so if they go back on a promise I can call them on it. Don’t be afraid of being called a Bridezilla, because that is silencing you and causing you frustration. You are paying them to do a very expensive job, so if they don’t live up to expectations say something very polite, yet direct, with finding a solution in mind!

 
7.
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JangerToBe

I wish I could give you advice on this, but unfortunately I’m the quintessential push-over bride. I’ll be paying close attention to these tips as well!

 
8.
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future Mrs. K.

I had my save the dates done by a professional stationary person (not sure what the word is). She was over a month late with them and I asked sweetly if she would consider comping the computer calligraphy for the front of the envelopes and she not only did that but gave me letterpress for the price of flat! She is super nice and great to work with so that helps too, but it never hurts to ask!

 
9.
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mhb

Miss Penguin, you have time to do a second tasting. Do it. Seriously. You are presumably paying the minimum for that venue to cater, so they should be providing the minimum of input for your decisions, including letting you taste the food that you told them BEFOREHAND you wanted to taste.

You are NOT a bridezilla (a term I resent, since women are expected to hold down jobs, maintain relationships and plan a giant event all by themselves without feeling stressed) you are a customer in a business relationship with a vendor. Demand customer service. Be courteous, like you always are, but don’t let them make you a doormat.

Food was the tip-top priority for us at our reception, and Duck a L’orange is one of my favorite dishes, so this whole story hurts me. You have time to fix this! We’re all backing you! Call them!!

 
10.
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mhb

Also, I read a good book (a gift from my sister) called “Women Don’t Ask”, about how women aren’t conditioned to negotiate. That might help. It helped me: http://www.womendontask.com/

 
11.
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Cassandra

I am so sick of vendors being shady. I am a lawyer and a bride and believe you me some of these contracts are so one sided. Push back as much as you can. Get EVERYTHING in writing. If necessary get the person’s boss involved.

I was dealing with my venue coordinator and she is awful. My FI called her boss and she instantly became more responsive.

Today’s venue nonsense: When I asked about putting the rehearsal time in the contract I was told that having a rehearsal was a courtesy? Say what? No Ma’am. Put it in writing what you said months ago about being permitted to have a rehearsal.

 
12.
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Truc

I definitely relate to not being comfortable being assertive with vendors, but I really do think it’s worth it! I have become more comfortable doing that, and while I only occasionally do something even as minor as sending a meal back in a restaurant or something, I feel SO much better than when I sit there stewing thinking “this is not AT ALL what I wanted!”

Also, I definitely think you should let them know you’re a blogger here. It’s not unethical at all; you ARE going to review them, you happen to have a much larger audience than most, and if that startles them into giving you better service, good.

 
13.
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Red (message)  119 posts, Blushing bee

One of our favorite things to do is to play “good cop, bad cop”. When we go into a negotiation situation, my husband or I will take the bad cop role (depending on what we’re buying - if it’s a toy for him, I play bad cop and vice versa). That way the good cop can keep the relationship and use the bad cop as a negotiating platform.

For example, “I really adore this venue and I know everything will turn out perfect just like you said, however my fiance was very disappointed with our tasting session. Food is one of his top priorities for this wedding and he’s less than happy with our current choices. Is there anything you can do help me reassure him of our menu choices? If we can’t taste the duck, would you be able to give us a discount on our current menu or possibly throw in an extra appetizer? Anything you can do will be greatly appreciated - I just don’t want him to get hung up on the menu and have it overshadow how beautiful your place is.”

 
14.
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katiethelady (message)  242 posts, Helper bee

Oh what a sucky place to be.

I always take the “lets meet in the middle” tactic, and that usually works beautifully. I.e., my ceremony musicians (who promised they knew how to play certain songs I wanted), now say they can’t. I asked them to meet me in the middle, and learn to play the most important song. Small thing, but still. I think this approach is less “YOU SCREWED UP AND I’M SUPER PISSSSSSED!” and more, “let’s communicate better from now on, ‘kay?”

 
15.
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Angel

I’m on the other side of the fence now, and I have a pushover bride I worry about. Is she getting what she wants? Is she telling me if she needs something? I hope she’s happy with my work, but up until her hiring me, I didn’t know this person, so if I’m not meeting her expectations, I need her to tell me. I think a email from a vendor asking if everything is meeting the couple’s expectations is a good way to open up communications for more timid folks, but not everybody is going to do that.

 
16.
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calaveritas

Great post. I have struggled with this throughout the entire planning process. I’m planning a destination wedding so am relying on my coordinator for everything, as I won’t be able to see it beforehand. I DID fire my first coordinator after a few stressful months of debates on everything…it just wasn’t worth it. I’m at the point where I’m kind of just hoping everything works out..hopefully I’ll pick my battles as they come up. Good luck!

 
17.
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endb

Our biggest vendor issue has also been with our reception site/caterer. The first tasting was TERRIBLE. Successfuly negotiations got us a new, much-improved tasting, another night comped at the hotel when we’re there for the wedding, and a free bottle of champagne. My tips:
1) be firm
2) be specific
3) don’t attack
4) lead with a compliment before shifiting to your criticism, then close with a compliment.
5) PUT IT IN WRITING

 
18.
Angel
Member
Angel (message)  1,263 posts, Bumble bee

endb, my boss calls that the sandwich technique…and it works! Good job on getting the comp. I agree, don’t be mean, but be specific. I get flashbacks to my fast-food days when customers would complain that an order was wrong, but they would never actually say what they wanted.

 
19.
Mrs. Bee
Bee
Mrs. Bee (message)  3,235 posts, Sugar bee

i hear ya peng. i am generally a pushover — i can’t even say no to our pets. mr. bee says i need to toughen up!

 
20.
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Member
MissV (message)  49 posts, Newbee

Agree about the asking for another tasting or getting a discount. Because we asked at our site, we’re getting our room comped for 2 nights plus money off the buffet and probably a good deal on the wine. I hate asking too but generally we’ve gotten a great response!

 
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Mrs. Penguin
Mrs. Penguin

Mrs. Penguin, Northern California Age and Occupation: 27, Weddingbee Editor in Chief Fiance's Age and Occupation: 30, Doctor of Physical Therapy Engagement Date: January 29, 2007 Wedding Date: June 7, 2008 Blogging Since: September 14, 2007 Venue: Winery in the Gold Country About Me: I love the Spice Girls, dogs with underbites, bean burritos, making messes, high fives, avoiding showers, crossword puzzles, blogs, weddings, and blogs about weddings!

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