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Mrs. Pineapple, Pittsburgh Age and Occupation: 24, Graphic Designer Fiance's Age and Occupation: 27, Student Affairs Administration Engagement Date: August 4, 2007 Wedding Date: October, 2008 Blogging Since: April 14, 2008 Venue: The Rivers Club About Me: Being a transplant from sunny south Florida I am learning to live with all four seasons while playing with our cat collective, line dancing, and doing a ton of DIY projects for our wedding (seriously, like a thousand)!
About Mrs. Pineapple

Yesterday I wrote about my traumatic first dress fitting at David’s Bridal. To sum up the back story…

I only went dress shopping once. I tried on a few gowns and found the one I loved. They only had one size in the store and it was a bit too big. They used clips to show me how the gown should fit. After deciding to purchase the gown my truly lovely David’s Bridal assistant and the head seamstress thought it would be best if I ordered a size smaller, so I did.

Flash forward to about a week ago. I went into David’s for my first fitting and it didn’t go well. Long story short the seamstress (a different one than before) said my gown wouldn’t zip and basically made me feel like poo because of it.

Well, a couple hours and almost 50 reader responses after my post appeared on Weddingbee I got a call. Guess who it was. Go ahead…
Yes, exactly. It was David’s Bridal.

Somehow, someone in their corporate office read my post. (I am not sure if they have staff to monitor such things or maybe it was e-mailed to them, I don’t know.) The corporate office found out my full name (somehow) and therefore which store I was writing about. It was the manager of that store who called. She was so kind and very apologetic. She said she read what I had written and was horrified. She was very understanding about why I had a bad taste in my mouth. She invited me to come back to the store and try on both the gown that I already own in a size larger.

So today I made the two hour trek back to my old stomping grounds, Pittsburgh. The head seamstress brought out my gown (the smaller one) and helped me into it. When it came time for the gown to be zipped I held my breath waiting to hear the zipper stop. But guess what? It didn’t! She zipped it right up! The same exact gown that just a few days ago would have to be let out an inch and a half, fit perfectly. An inch and a half really isn’t much to sneeze at. In fact, I can stick my hand down my gown if I want to. :)

If I had not gone in today, my gown would have been much too big after alterations and I would have been out $70! They did offer to embroider the lining of the gown with “Emily & Ryan | October 18, 2008″ which should be a nice keepsake down the road.

So, why did the previous seamstress insist my gown was way too small and make me feel like poo? Honestly, your guess is as good as mine. Maybe on the day of my original visit I was having a fat day or maybe someone felt the need to tack on extra alterations (ahem).

Whatever the reason, I am relieved. I love my gown again.

Tags: pittsburgh, wedding-dress |
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40 Responses to “UPDATE: Dress (Not) Fitting Number One”

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1.
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Guest
Linzerella

Wow! Can you imagine the smackdown that seamstress got!

 
2.
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Guest
Jay

Wow, that’s great! I can’t believe DB came through like that–it’s so nice to hear a good customer service story, and it’s sad that it seems to happen so rarely.

Glad your dress makes you happy again!

 
3.
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Guest
sunflowers

David’s Bridal corporate should be commended for fixing what one of their employees’ blunders. Maybe the woman was having a terrible day and just passed it on to you but we know that is completely unacceptable. I’m glad they tried to make it up to you. (even if it did involve even more driving on your part.) And Even Better: Your Dress Actually Fits and you love it again! YAY for the good team!

 
4.
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Tea

glad they made things right but especially that your dress magically fixed itself! that’s awesome.

 
5.
hbowar
Member
hbowar (message)  547 posts, Busy bee

I hope they fire or at least give a stern talking to the first seamstress! I’m glad you love your gown again…I was worried for you! :)

 
6.
frenchbulldog
Bee
frenchbulldog (message)  7,730 posts, Bee Keeper

Good Job David’s Bridal! It sad that it took a bad review on a very public (and well read) site to get good service, but I’m happy they corrected their mistake and I’m especially happy that your in love w/ your gown again :)

 
7.
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Member
CarolineG (message)  421 posts, Helper bee

I am pleasantly surprised to read this about David’s Bridal after all of the horror stories I’ve read about them. It’s a shame that they have such a shady seamstress working for them, however — I hope she is no longer on the payroll. There is very little chance you lost an inch and a half in ribcage/chest measurement in a week without a pretty heavy duty crash diet, which you didn’t do, so obviously she was trying to scam some cash out of you.

 
8.
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jenniferb (message)  167 posts, Blushing bee

Awesome. Go David’s Bridal, way to step up and I am so relieved for you! Win Win!

 
9.
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Debbie

I wonder if the seamstresses’ get commission or some sort of bonus on the amount of alterations they do/recommend… if so she may have recommended the extra $70 of alterations for personal gain. I hope not, but I am kind of a cynic…

 
10.
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glittergrl (message)  356 posts, Helper bee

Your dress probably did not zip because the seamstress stitched the zipper to the fabric too tightly on the first modification. This happened to me and with a few snips, it was fixed.

 
11.
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Michelle

Yay! I am so happy for you… to be honest I have a similar (busty) issue and you worried the *you know what* right out of me… lol! I just hope I am having a skinny day too when I go for my fitting and further more on the big day!

 
12.
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Miss Grace

Congratulations on the happy result!

Your original post reminded me of the BM dress saga for my sister’s wedding last year. I’m petite and have had the same weight for years. About two weeks before the wedding, I tried on my BM dress…and it wouldn’t zip up past my middle. Either the dress had shrunk, or my rib cage had grown by several inches in circumference. (No change in boobage or tummy fat, mind you.) We rushed to a seamstress, I tried on the dress again…and it fit. Who knows what happened there.

We can’t wait to see what your wedding turns out like. What a great result with your dress!

 
13.
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Starry-eyed Barefoot Bride

Behold - the power of weddingbee!
:-)
Glad it worked out well for ya chicka!

 
14.
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mandoo

That is such good news, on both counts! I’m glad the they tried to make it right and that on top of your first experience, didn’t have to return for your second fitting only to find out that they’d made a mistake!

And it might sounds nuts, Miss Pineapple + Miss Grace, but I swear sometimes my ribcage is bigger than at other times. I have a boned, strapless dress that fits like a glove, varies between “fits great, with some breathing room” and “omg my ribs are going to blow the seams apart.” Very strange.

 
15.
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Bethany

That’s outrageous! So, have you ever seen that seamstress around there since then? Has anyone? Glad it all worked out. These people could be a bit more sensitive when we’re standing there half clothed.

 
16.
peachypear
Member
peachypear (message)  343 posts, Helper bee

Wow, that’s so great and so weird at the same time. I’m just glad that it worked out for you!!

 
17.
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Member
nicole3381 (message)  130 posts, Blushing bee

I am so glad that things worked out for you. I am afraid that the exact opposite will happen to me… they ordered my gown a size larger than what i tried on (and fit!) “just in case”… when I picked it up, I tried it on and could seriously grip like 2 inches on each side of my waist… my first fitting on the 23rd *crosses fingers*

 
18.
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Cassandra

I have heard this happens a lot at David’s Bridal. I am happy for you that this change of events happened but that is because you are a writer on a national blog. What happens to all the other ladies? Hopefully DB will do this for everyone.

 
19.
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Melissa B.

I’m so happy this worked out for you! My maid of honor got her wedding gown at David’s Bridal and was pretty happy, but I’ve heard so many horror stories online about their alterations departments in particular that I didn’t even consider making the 45-minute drive to the nearest New Jersey location. (The bustle on my MOH’s dress broke 40 minutes into the reception!) People’s experiences at DB vary wildly by location; there’s clearly very little quality control at the top.

If David’s Bridal corporate is still reading: all of your customers deserve to be treated well, not just the ones who write for popular wedding blogs.

 
20.
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Member
cbkj (message)  78 posts, Worker bee

excellent. I am glad that this turned out well. Great customer service will go a long way to begin to erase the negative stigma DB has. Due to a family member working for an affiliated company I am eligible for a discount and it still wasn’t incentive enough for me to use them. But this does help in my mind.

 
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Mrs. Pineapple
Mrs. Pineapple

Mrs. Pineapple, Pittsburgh Age and Occupation: 24, Graphic Designer Fiance's Age and Occupation: 27, Student Affairs Administration Engagement Date: August 4, 2007 Wedding Date: October, 2008 Blogging Since: April 14, 2008 Venue: The Rivers Club About Me: Being a transplant from sunny south Florida I am learning to live with all four seasons while playing with our cat collective, line dancing, and doing a ton of DIY projects for our wedding (seriously, like a thousand)!

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