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Mrs. Cream Puff, San Francisco Bay Area Age and Occupation: 25, Illustrator Fiance's Age and Occupation: 31, Merchandise Planner Engagement Date: May 27, 2007 Wedding Date: August, 2008 Blogging Since: February 7, 2008 Venue: Ceremony at Crissy Field and Reception at the Green Room About Me: I never dreamed about my wedding as a little girl because I was too busy playing in the mud or pretending to be Martha Stewart–but now that it's here, I'm having a fabulous time DIYing everything in sight! We’re planning a very fun multicultural wedding (I'm Jewish and Mr. Cream Puff is Chinese), filled with as many personal details as I can muster.
About Mrs. Cream Puff

When Bad Things Happen

September 19th, 2008 @ 11:01 am by Mrs. Cream Puff

It would be foolish to expect your wedding to be 100% perfect, and I’m no fool. I expected that a few things would go wrong. Little things. You know, the groomsmen are a little bit late, the frosting on the cake is off-white instead of white, things like that. I truly didn’t think anything big would go wrong. In a way, I think we expected that things would go a lot more smoothly, just because I was so organized. In some ways, that was totally true. But in other ways… well, not so much.

Although I would love to tell you that everything about our day was all sparkles and rainbows, I can’t. And you know what? I don’t want to. When I started blogging on Weddingbee, I didn’t want to pretend like wedding planning was 100% fun, 100% of the time. It can be stressful! I had weird dreams. I made a mistake booking a vendor. I had a meltdown in a shoe shop (ha ha). They’re all memories, and they’re actually pretty funny now. But to me, blogging about these issues is what makes it real. It’s what makes blogging worthwhile. And you know what? Our wedding wasn’t 100% perfect, either, so I’m not going to pretend like it was. I’m going to share the nitty-gritty, in addition to the wonderful, sparkly, rainbow-y stuff. I’ll share with you the good things, and the bad things. Because that’s life, and your wedding may be no different.

So as I was saying, we expected little things to go wrong, and had already decided not to pay any attention to the things that no one else would notice. Unfortunately for us, we had some really big things go wrong:

One of our vendors—our “day of” coordinators—seriously screwed up. Like, really bad. We’re not talking OMG-the-cake-didn’t-show-up-on-time stuff. We’re talking OMG-they-didn’t-set-up-the-ceremony- right-at-all-and-they-didn’t-know-what-time-the-reception-started-and-they-were-drinking-alcohol stuff. Yes, it could have been worse. They could have not shown up at all. But it was really bad.

After (and during) the wedding, I really didn’t want to think about the things that went wrong. I guess I had high expectations of the wedding, and I wanted nothing but positive thoughts and memories to look back on. Maybe thinking of it that way was a little naive, I don’t know. A few days after the wedding, I sat down with my parents and talked about how the day went, and I was finally totally honest with how I felt about some of the mishaps. There were tears, but it felt so good to finally be honest with myself and be real about my feelings. Life ain’t perfect, and the wedding wasn’t perfect, either. I was really angry at first, but now I’m in a place where I can truly offer some sound advice to you guys, rather than rant and rave about how upset I am (was).

My number one piece of advice is this: no matter how organized you are, or how many details you thought of, it means nothing if your details aren’t properly executed. Also, go with your gut. I had such a good feeling about our caterer. Leading up to our wedding, I was totally confident that they would execute our reception perfectly. In the end, they completely exceeded my expectations. Our reception was immaculate. The ceremony, however? Not so much. The trolley rides were really bad. When it comes to hiring professionals for your wedding, you can skimp on the little things—go with the cheaper lighting or the less expensive limo company. At the end of the day, if you’re missing the spotlight on your cake, nobody’s gonna notice. But as for the people who are responsible for actually setting up your day, be sure you hire someone you trust.

What went wrong, you’re probably asking? Well, it’s a long story that would probably take three posts to cover, and I’m not sure that we really need to get into exact details about what went wrong. In general, I think most of the problems stemmed from the fact that I handed our DOCs our plans a few weeks before the wedding, and I’m not entirely confident that they read through it all. They said to me at one point during the planning process that they didn’t think I needed any help because I was so organized. I can’t help but think that they put their energy into other clients or personal matters, rather than preparing for our wedding. They may have thought that they could fall back on my completely organized plans. Part of it was my fault, too. I wasn’t 100% confident in the DOCs we hired, but the price was right. I set out to make things as organized as possible and give them as many detailed instructions as possible—no matter how inexperienced they were, if they followed my directions and used their common sense, we figured we would have very few problems.

Unfortunately, they didn’t follow my directions or seem to use their common sense. Our ceremony setup was kind of a disaster. Signs I’d spent hours slaving over were in the wrong places—guests never even saw them. The aisle was set up really badly—it curved in strange places and didn’t follow the measurements I’d given as guidelines, even remotely. Strangers were talking during the ceremony and the DOCs did nothing to quiet them. They told me about every little problem, which stressed me out and made me feel like I needed to do something to solve them. But I’d made a commitment to myself: do not let the little things bother you. So I plastered a smile on my face and tried to forget that my ugly aisle probably wouldn’t be gracing the pages of Martha Stewart Weddings (ha ha).

The ceremony itself went perfectly. I was totally thrilled with the ceremony we’d written, with our reading, and with my Uncle Bob’s reading in Hebrew. The weather was perfect, and the chuppah was also perfect. At one point, my dad stepped on my veil, which was hilarious. It was all quite wonderful. I was very happy.

After the ceremony, our trolley ride was to begin. So many things went wrong. Basically, a lot of the guests didn’t end up with tours and most of them arrived to the reception a half an hour late. Some guests were waiting around at the ceremony location for a long time, waiting for their trolley. Prior to the wedding, Mr. Cream Puff and I were very, very excited about our trolley tour. Mr. Cream Puff told me later that he had visions of hanging off the side of the trolley, waving to onlookers. Sadly, this is not what happened, though I must admit: this probably wouldn’t have happened anyway (you know, because of the risk of bodily harm and all). We drove straight to our reception and still missed the entire cocktail hour.

I was very, very frustrated with the DOCs at that point, but I was really trying not to let it affect me. In retrospect, I should have sent them home right then. The caterer handled the reception, and the only job the DOC had at the reception was to take care of my family (i.e. handle any drama, to have made sure Mr. Cream Puff and I had water), and I figured that they couldn’t screw that up. My third piece of advice is: don’t think to yourself, “well, they can’t screw it up that bad” and also, know when to cut your losses. Think twice—you only get to do this day once.

At the reception (which, as I said earlier, was immaculate), our DOCs were nowhere to be found for most of the night. There were a lot of issues that could have been handled by them, and I have no idea where they were (well, that’s actually a half-truth: at one point I went on the back patio and found them drinking alcohol and socializing with the guests). These aren’t the reasons why I say that I should have asked them to go home after the trolley mess, though. Every half hour or so, one of the DOCs would find me and tell me how much time was left in the reception, and would periodically tell me about every mini-crisis as if I needed to help solve the problem. That really put a damper on my enjoyment of the evening, which sucked. I doubt that the DOC knew she was doing this at the time, but it just goes to show: there are unexpected ways to screw things up. You can’t think of everything.

I can honestly say that our wedding would probably have been ruined if I had trusted our DOCs to set the whole thing up. Thank goodness for our caterer, who set the reception up perfectly and was responsible for executing most of the details I’d slaved over. And thankfully, pretty much everything else went smoothly. We were missing one of our ceremony musicians (string duo, anyone?) and we didn’t end up with the cake spot we’d ordered, but neither of those things was important and none of the guests noticed. I simply called, got my money back, and forgot about it.

So, my friends, to recap: Do not skimp on a DOC. If you need one, pay the price for a good, experienced one. This is the execution of your day we’re talking about: it deserves a bigger slice of your wedding budget than some of your other details. Secondly, listen to your gut: if you’re feeling a little iffy about something that really, truly matters to you, deal with it before the wedding. Sometimes, it’s worth losing your deposit. Third: don’t make excuses or say, “they couldn’t screw it up that bad.” If you think they could screw it up at all, get rid of them; it’s not worth taking the chance.

Hopefully our experience will help some of you!

P.S.—Thank you so much for all of your support for my E.Coli, guys! I’m feeling a lot better—almost recovered, in fact!

Tags: san-francisco, wedding-planner |
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64 Responses to “When Bad Things Happen”

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1.
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Guest
Gerby

My day wasn’t perfect either but in all of the pictures my groom and I are glowing and not glowering. (The photog did not catch me in the waiting area before the ceremony mumbling to myself and looking sad…)
Here is what went wrong… outdoor ceremony, HUGE STORM and it was so windy in the alternative space that at the last minute we had to rent ugly, ugly, plastic walls to keep the rain from blowing in. So in all my pictures, we have ugly, white tarps in the background. If it had just rained, all would have been fine, but it STORMED and our “rain plan” didn’t account for gale force wind. Plus, our white reception chairs were delivered to the ceremony site and they got soaked and our ceremony chairs (ugly, metal folding chairs that came with the venue) were delivered and set up to the reception site and by the time anybody noticed, the rain had already soaked the pretty chairs. In all of my reception pictures we have ugly, poopy-brown metal folding chairs. OY!
But sitting in those chairs were people who had smiles on their faces despite the thunderstorm and did not seem to mind the chairs. I think the only people who noticed were me and my MIL.
All in all it was a wonderful day and people said the storm made it that more memorable!

 
2.
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KatieB

My mother’s father stepped on her veil too! She has a tear at the bottom of her veil. I will be wearing her veil on my wedding day and we are leaving it as is, hole and all!

To this day one of her wedding memories is him stepping on her veil just as they started walking down the aisle.

 
3.
HumarockBride
Hostess
HumarockBride (message)  1,542 posts, Bumble bee

I’m so sorry! Everyone dreams of a perfect day and that’s not always (or ever!) how it turns out … but in the end, your friends and family were there to witness a beautiful ceremony joining the two of you together. Congratulations!

 
4.
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Lina (message)  39 posts, Newbee

My wedding was the same day as yours, Ms. CP, and we had trouble with our DOC too. I didn’t need her to do much, so I also went with the best price, thinking the tasks were easy enough that I could trust pretty much anyone. But…no. She just seemed to be along for the ride, and grudgingly at that. She seemed reluctant to help in any way. She sat in the bar area all night while my MOH tended to our needs. Nothing catastrophic happened as a result, but I’m not sure I got anything for my $800.

 
5.
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shoehunter

I just want to cry after reading this (i’ve been trying so hard not to the last few days). I’m getting married in 10 months and things are not going according to plan. My venue keeps disappointing me. They put me in the wrong room and now they can’t provide me the ceremony i wanted. We hired a rental company to provide our linens and backdrop and they are as incompetent as they can be; i knew i shouldn’t have booked them. I have to keep going over my budget coz of these mistakes and by associating myself with unprofessional people. I want to hire a DOC but at this point, i don’t think it’s something i can afford and they may not be that good based on ur experience. I’m not the type of person who handles disappointment that well. But I am very proud of u for keeping ur cool that day, coz if it was me, i think i would have lost it.

 
6.
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Turtle

Cream Puff, Thank thank thank you for sharing your not-so-perfect moments with us. Since our wedding, I’ve had a lot of mixed feelings about the execution of different plans, the hiring of certain vendors, etc. etc., and it can be really hard to deal with emotionally because no one wants to hear that your day wasn’t perfect. Thank you for expressing a lot of what I was having trouble saying. Also, ironically one of my big statements post-wedding has been– if i had it to do over again, I’d have hired a DOC. Thank you for letting me know that could also have been a mistake…and that at a certain point, you have to let it go– look at the photos and enjoy the best times of the day.

 
7.
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AbbieOinCO

Thanks for posting about your experience! I feel so awful for you! I’ve never heard of such a bad experience with a DOC. It will definitely make me think twice about what I decide to do for our wedding day!

 
8.
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Adrienne

Oh you poor thing. That would be devastating to any bride. Thank you for posting about your experience and giving advice, and hopefully this doesn’t happen to anyone else!

 
9.
frenchbulldog
Bee
frenchbulldog (message)  7,730 posts, Bee Keeper

First off SO HAPPY you are feeling better - health wise and about the things that went wrong at your wedding. Thank you for sharing this w/ us and not just the rainbows and sparkles - I hope this one of those things where ppl can learn from other ppls experiences, I for one will definitely not skimp on my DOC now :)

 
10.
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ChicagoSarah (message)  159 posts, Blushing bee

Mrs. Cream Puff, I so admire the way you’ve honestly shared the highs and lows of your wedding planning process. I feel like this post should be titled, “When Bad Things Happen to Good People,” because it just doesn’t seem fair that your vision wasn’t executed when you were so organized and prepared!

 
11.
Habibi
Member
Habibi (message)  567 posts, Busy bee

Just writing to say that you have been one of my favorite bees…and this is exactly why. You handled this with grace and dignity. I’m sure your memories will be filled with all the good moments. And finally…where are your pro pics!!

 
12.
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Vic004

Mrs. CP, I’m sorry that your DOC was so horrible and keeping your cool about it on your big day. I am in the process of hiring one now and your advice really helps. I’m glad your almost recovered too!! Thanks Mrs. CP!

 
13.
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Annette

CP, Thank you so much for this post. My wedding planner sucked so bad and was so unorganized I had to send her directly to the reception site so I had no one at the ceremony. When we walked out of the ceremony , everyone was gone, no one waited for us. By the time I got to the reception, nothing was done right. And hundreds of dollars went to waste because she forgot my photos for the table, and my table cards. My MOH’s FORGOT MY VEIL and my GLOVES at the hotel. My bridal party were not on time and I had to chaffeur them to get their hair and make up done because they wouldn’t go out in the rain. I was so stressed I literally ran away for an hour so I wouldn’t cry, you would never know in the photos we took but I am so happy someone wrote about how things do fall apart but still you can have a wonderful day. Put everything in writing, I mean everything you want to happen and what you it to look like, Take photos of your ideas….give it to the FMIL and your mom. Let them oversee it. No mom is going to let anyone walk over their kids on their wedding day. That is one thing I wished I did, my mom was driving me crazy trying to help me the day of but I didnt want to stress her so I didnt ask. I wish I did.

 
14.
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Caroline (message)  102 posts, Blushing bee

Even a few months prior to my wedding, I’m definitely finding that you get what you pay for…. so I’m glad I hired an incredibly expensive month-of planner :).

 
15.
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Sarah

It sounds to me like more good things happened then bad. Keep your chin up!

 
16.
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birdie (message)  33 posts, Newbee

thank you for sharing this great piece of advice with us! i always look forward to reading your posts. Can’t wait to see your pro pics too!

i’m so sorry to hear about such a horrible and unprofessional DOC. i went to a wedding last weekend where the coordinator/doc was awful too. she kept going to the couple’s head table during the reception to ask them questions! i sat at a table that was directly facing the head table and i always saw her up there. the couple couldn’t even enjoy themselves for 2 seconds! i would hate to have a vendor who constantly asks what i want to do next.

also, when the couple was doing the table rounds, the doc came up to each table first and told us to make it quick because the couple needs to get to all of the tables. it just gave off the wrong vibe, like it’s such an obligation for the couple to come see us at our table. if time is short, the doc should have asked the couple to not linger at any table for an extended period of time! at least that’s better than telling the guests to “make it fast.”

 
17.
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Shasha

Thanks for sharing the painful truth *HUGS*

FI has said to our coordinator more than once that under no circumstances is anything to be brought to our attention the day of.

We’re having a friend who works as an event coordinator elsewhere bare that brunt for us.

 
18.
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Jennifer

Thank you so much for posting this. I am getting married in a few weeks and have been having huge misgivings about my hairstylist. Another hairstylist who has lots of recommendations recently became available because a bride cancelled, and my gut says I should go with her, but I was feeling bad about cancelling on the first stylist. Your post made me realize that we have a gut instinct for a reason and that I will feel worse if I stick with this hairstylist out of fear of confrontation/making her feel bad and have a bad experience than if I suck it up and cancel. Thanks for the nudge I needed.

 
19.
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Karen

I am SO sorry you had such a disappointing experience with your DOC’s! I have been involved in weddings for several years… both complete planning and day of… and it always saddens me to hear that a Coordinator, who is supposed to make things LESS stressful for you, didn’t live up to her promised service.
One of my most important rules has always been to handle any issues behind the scenes! The bride needs to relax and enjoy her day!
It’s great that you took the time to talk things out with your parents. I would also suggest that if you weren’t 100% satisfied with the job by ANY vendor, write a letter and let them know! Or even contact the Better Business Bureau. Brides who come after you will be grateful!
I am glad you do have some great memories. :)

 
20.
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budgetbeautiful

Miss CP, I can only imagine how frustrating it was to go through this. I’ve always indentified with your posts because I think we have similar planning styles, so I know I would have been just as upset as you on the day.

I know for obvious reasons you can’t give their names here, but it might be helpful to see if they were listed on vendor review sites like weddingwire.com and review them there to keep other brides from going through what you did.

 
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Mrs. Cream Puff
Mrs. Cream Puff

Mrs. Cream Puff, San Francisco Bay Area Age and Occupation: 25, Illustrator Fiance's Age and Occupation: 31, Merchandise Planner Engagement Date: May 27, 2007 Wedding Date: August, 2008 Blogging Since: February 7, 2008 Venue: Ceremony at Crissy Field and Reception at the Green Room About Me: I never dreamed about my wedding as a little girl because I was too busy playing in the mud or pretending to be Martha Stewart–but now that it's here, I'm having a fabulous time DIYing everything in sight! We’re planning a very fun multicultural wedding (I'm Jewish and Mr. Cream Puff is Chinese), filled with as many personal details as I can muster.

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