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Mrs. Dumpling, Las Vegas Age and Occupation: 27, Finance Fiance's Age and Occupation: 34, Real Estate Engagement Date: March, 2008 Wedding Date: March, 2009 Blogging Since: August 26, 2008 Venue: Catholic church ceremony & golf course reception About Me: I grew up in the Deep South, and while most people say I have a thick southern accent, I tend to think it only comes out when I need to use it. Living in Las Vegas has definitely been an adventure and Mr. Dumpling and I are loving every minute of it! We are planning a traditional Catholic wedding ceremony and a reception with lots of DIY! We might even get Elvis to show up! I'm a HUGE Beatles fan, love The Office and can't wait to become a Mrs.!
About Mrs. Dumpling

My “Pretty Woman” Moment

November 4th, 2008 @ 4:07 pm by Mrs. Dumpling

Have you ever walked into a fancy boutique and felt like you didn’t belong? Maybe you felt like you weren’t dressed properly or had on trendy enough shoes to be able to be so lucky as to even set (your Steve Madden peep toe shod) foot into an expensive department store. And then, when you actually did go in, with a real purpose and mission, you were dismissed as someone who didn’t matter?

Yeah, I call that having a “Pretty Woman Moment.”

I have always drooled over the shoes celebrities wear on the red carpet and over whatever Carrie Bradshaw had on her feet. I’ve always told myself that if I ever had something super important and formal to go to, I would finally buy myself a pair of designer shoes. Can you think of a better reason than your wedding? The day you get to marry your best friend? I can’t!

Over the weekend, I wandered into a fancy department store (the one on the avenue between 4th and 6th) ready to find a great pair of heels to wear on one of the most important days of my life. I had on a new outfit from Banana Republic, some cute Grecian sandals from Gap, my hair looked good, my make-up was alright and I think my personal hygiene was up to most normal standards.

But I still can’t figure out where on my forehead it said “Poor. Can’t afford even a button in this place. No commission here. Don’t help her.”

I found a gorgeous pair of Louboutins that would look stunning with my dress. I asked for them in a size 8, and the lady rolled her eyes and said “That would be a 38, hon.” OK….my bad! 10 minutes later (waiting for the shoes), I see the lady walk by and I ask her if they had my size. “Oh, yeah,” she says and points to the other side of the store and goes “I put them over there.” Wow, I figured for that much money I would at least get the shoes brought over to where I was sitting. I thought wrong. I tried them on and let her know the shoes didn’t fit. Normally, one would expect to hear “Can I get you another size?” Not me. She grabbed them out of my hands and said “Oh, well thanks for coming in. Goodbye.” I got shoo’ed out of there faster than you can say “Julia Roberts.”

I felt so defeated. All I wanted to do was find special wedding shoes. Here they are, by the way. And no, I didn’t buy them, nor will I from that store.

My Pretty Woman Moment :  wedding las vegas shoes Sized1My Pretty Woman Moment :  wedding las vegas shoes Sized2

Sadly, this has happened more than once. I went to a ritzy bridal boutique to look for veils, only to have a sales person tell me, “12 weeks, but it’s over $700″ when I inquired about the amount of time it would take to order said veil. Um, thanks, but I can read the price on the tag just fine!

I don’t understand this level of service. I mean, come on… I know the store (where you are EMPLOYED to help me) is pricey, but did you think I was clueless before I walked in, like “Oops, I got this place confused with Shoe Mart?” And bridal shops with couture gowns—Ok, I’m getting married. I know all things wedding are expensive. I know this dress I’m trying on is more than a mortgage payment. I’ve done my research!

Have any of you felt like this before? What do you make of this kind of treatment?

Tags: las vegas, shoes |
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69 Responses to “My “Pretty Woman” Moment”

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1.
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Bee
Miss Spring Roll (message)  716 posts, Busy bee

:( I have definitely felt that way before. I don’t understand how such places stay in business with such poor customer service.

 
2.
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Bee
Mrs. Cookie (message)  795 posts, Busy bee

Ridiculous! I am so sorry the lady was a poo!

I had the exact same thing happen when I went dress shopping. The lady pointed to the dresses I could afford. GRRRRR! Needless to say, I didn’t buy my dress there!

 
3.
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Guest
Nstar

I’ve definitely felt that way before too. It just really sucks.

There’s also the other side of the coin, where on days where you’re wearing your best, you realize all the sales people are anxious to come help you from the moment you’ve stepped foot in the store. It’s really quite sad either way.

 
4.
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Guest
austyn

I am sorry that the saleswoman was rude to you. I have no idea why people sometimes act that way. There is no excuse for that kind of rudeness. From what I can tell, you are a classy looking, articulate lady, who knows what she wants. Some people just get off on getting others down. Don’t let it get to you, and get on with your search. As we’ve also learned from Pretty Woman, there are nice stores out there with good customer service. I’m confident that you won’t need Richard Gere to find one for yourself.

 
5.
Habibi
Member
Habibi (message)  567 posts, Busy bee

Did you get her name? Or do you remember what she looks like? Or the very least what time you were in the store?

If so, write a letter to the manager! High end stores pride themselves on their customer service and I am sure her boss would not be happy to hear how you were treated. And you never know, perhaps they will offer you a discount!

 
6.
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Member
manhattanlawyer (message)  18 posts, Newbee

Oh no, I’m so sorry you had to have that experience. There is no excuse for poor customer service, especially since no one can ever really tell who has money to spend. And with the recession I’ve found that the clerks in stores have been even more eager to help.

Those are gorgeous shoes! I hope you can find them at a more customer-friendly store.

 
7.
Mrs. Penguin
Bee
Mrs. Penguin (message)  3,499 posts, Sugar bee

EEWWW I’m so annoyed for you! I love internet shopping though, so those boutiques can suck it! I’ve only bought one reallly high price accessory in my life, and I bought it from Eluxury.com

I know people love the experience of going in the store and all that, but I’m just super intimidated by it all. I remember going into Burberry once with my mom while I was in high school (I really wanted a scarf) and I was absolutely MORTIFIED by how snide and rude the salesperson was! Get over yourself. I don’t care that its an upscale boutique.

I never bought that scarf, nor cared about anything Burberry related ever again, so that saved me a wad of dough :)

So annoyed for you. Screw that lady.

 
8.
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Guest
budgetbeautiful

Unfortunately salespeople in shops like that get a sense of entitlement, even though in most cases they probably can’t afford the items either (unless they get a huge discount). I don’t have a lot of patience for snobbery, so it hasn’t happened to me yet, but if it does, you can be sure the only thing they’ll be seeing of me is my back as I’m walking out of the shop!

 
9.
Wolff2Be
Member
Wolff2Be (message)  170 posts, Blushing bee

@Habibi: I’m with you! I’d definitely write a letter. I do it all the time (usually to places much cheaper than the store you happen to be talking about), but its still important to me to have great customer service. Usually they send a coupon to get you to come back. I used to work in a retail environment, before I got my “real job”, and no matter what the sale, commission or not, I always helped the customer 100% to the best of my abilities. I value that so much and I get really upset when I don’t receive that back - I always make sure I let someone know I was dissatisfied!

 
10.
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Guest
chrissy

I have had tons of experiences like that before. I make sure to get the name of the “offender” and write it down on the little note pad in my purse. sometimes I write a letter and sometimes they get lucky and I don’t.

 
11.
Wolff2Be
Member
Wolff2Be (message)  170 posts, Blushing bee

**OR satisfied for that matter!

 
12.
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Guest
Karen

Ridiculous. You don’t need that store OR their shoes. Get them from some other place, where they’ll treat you with the respect they deserve!!!

And btw I’ve had similar things happen although I’ve had them happen because of my race (I’m Hispanic) and the fact that they equated that with poverty!!!! I remember once when I was a teenager, I visited an upscale department store in the States with my parents . . . we noticed that when we spoke Spanish we started getting tailed. And then when my mom asked to see something at one of the make-up counters (a brand she’s been using forever) the saleslady replied with something to the effect of “WHY? You people can’t afford it!” We were horrified and left.

 
13.
hbowar
Member
hbowar (message)  547 posts, Busy bee

I believe that you had that experience, but who was that lady? I agree with the others…you should definitely write a letter to her manager. That is completely unacceptable! I worked in retail for 3 years in college where most of my pay was commission and I can not imagine pulling off what that lady did!

They don’t deserve your business if they treat you that way!

 
14.
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Bee
Mrs. Canary (message)  682 posts, Busy bee

I agree. Definitely write a letter. Doesn’t matter if you don’t remember the salesperson’s name. The fact that it happened at all should be mortifying for the manager. I always write a letter when I receive poor customer service and without fail, I always get a response or a resolution to the issue. Just make sure that the tone of the letter isn’t accusatory but factual so that it doesn’t seem like you’re out to get something but rather to make a point.

 
15.
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Guest
sally

Hey I had the same thing happen to me in Barney’s in NYC!! I wanted to try some MB’s on, with a hope to buy. I had never tried any before (alhtough I do have a pair of choos), anyway point is I have wide feet and they are a nine at least (40-41 euro). So the snooty french dude who works there, but is dressed so you can’t tell he works there and does not have a nametag on either, Brings them out, and it was like cinderella’s ugly step-sister. Shoes were not gonna fit, my feet are too wide. But the frenchie goes “No, no, no, they will not fit, your feet they are too fat!” ha ha ha. FAT BISH PLZ!! wide and bunoned maybe but seriously not fat!!! My MOH and I peed ourselves laughing and then i went and bought a pair of choos.

 
16.
MelissaB
Member
MelissaB (message)  438 posts, Helper bee

Poor Miss Dumpling! That kind of thing happens to me from time to time as well and it infuriates me. I’d say absolutely write the store a letter telling them about the abominable service you received. At worst they ignore it; at best, they might give you a discount on your shoes.

Now, for something nicer … those shoes are DIVINE! You have fabulous taste :-)

 
17.
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Guest
AlliCat

Please call the store’s customer service line and speak with a manager. That type of attitude should not be tolerated.

 
18.
jennred782
Member
jennred782 (message)  355 posts, Helper bee

I hate that, I used to work in retail and it doesn’t matter what someone looks like because when I worked for a high end jean store some of the people you might not think would spend a lot were the big sales of the day. It shouldn’t matter who you help but I have had coworkers who would only help women and only those who were attractive and looked “wealthy.” I would write a letter and state where you ended up getting the shoes especially if you order online.

 
19.
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Guest
Karen

Bluefly has a Louboutin show really similar to the one you posted (it looks a little less metallic) AND it’s on sale: http://www.bluefly.com/Christian-Louboutin-platinum-satin-Turbillon-pleated-slingbacks/designer-cat20022-4294964377/301161801/detail.fly

 
20.
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Member
indecisivebride (message)  338 posts, Helper bee

I agree you should write a letter…I hate getting intentionally rude customer service. My husband and I had that experience when we were engaged and went into Tiffanys. She did the same thing as your shoe person…corrected me on jewelry terminology and just kind of left us there without offering any help after I told her what I was looking for. I went online and I got a call back that same day asking me to identify the salesperson, details, etc.

 
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Mrs. Dumpling
Mrs. Dumpling

Mrs. Dumpling, Las Vegas Age and Occupation: 27, Finance Fiance's Age and Occupation: 34, Real Estate Engagement Date: March, 2008 Wedding Date: March, 2009 Blogging Since: August 26, 2008 Venue: Catholic church ceremony & golf course reception About Me: I grew up in the Deep South, and while most people say I have a thick southern accent, I tend to think it only comes out when I need to use it. Living in Las Vegas has definitely been an adventure and Mr. Dumpling and I are loving every minute of it! We are planning a traditional Catholic wedding ceremony and a reception with lots of DIY! We might even get Elvis to show up! I'm a HUGE Beatles fan, love The Office and can't wait to become a Mrs.!

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