PRO: Craziest Vendor Response Ever

UPDATE #2: Someone submitted this post to The Consumerist!

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UPDATE: The owner of Urban Expressions responded to my email shortly after this post went up earlier today. This is what he or she said:

if the customer responds to me with several foul mouthed emails, they get foul mouthed replys right back. i figured if “fucks” and “shits” and “bitches” was her preferred tongue, I’d speak her language.

by the way i sold this company and all rights to its 1.7 million in inventory as of last week. it now operates under a new name, and at a new address as soon as they are done moving..
so you are wasting your time bashing it, but feel free. I have my money in my hand now.. so bash away ok..

have a nice day, and have fun being an E-warrior hiding in the depths of the anonymus internet blogs that no one reads..

But Mrs. Martini’s friend only wrote that one email below. Her fiance did write an angry email to Urban Expressions without her knowledge, but that was only in response to the owner’s comments below. I believe that it was not a customer service agent that left those comments, as it appears to be a very small company, but the owner him/herself?!

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Mrs. Martini was supposed to help a friend create her escort cards over a recent weekend, and they had been waiting on a craft punch to arrive in the mail. When the website where the punch was purchased showed that it hadn’t been shipped some time after the order had been placed, Mrs. Martini’s friend wrote them the following email:

I ordered this over a week ago and it still has not been shipped!! Your shipping policy states that most items will be shipped within 48 hours unless otherwise specified – you guys did not specify otherwise! When will this item be shipped out?? I would like some kind of compensation for the delay. Sincerely, *****

Since I answer most of the customer service emails at Weddingbee and get all kinds of emails from users, I can understand that the tone of the email might have irked the person who responded. However, this was the response she received:

All I have to say is WOW.

I don’t know whether the person who sent this email intended for those comments to be included, but I contacted the company to see if they wanted to make a statement, and never heard back.

If this happened to you, would you take any type of action?

Please note that comments are hosted here.  This post is in reference to Urban Expressions the craft supply store hosted at eCrater, and not Urban Expressions the handbag store.

BLOGGER

Mrs. Bee

Location:
New York
Wedding Date:
March 5, 2005
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comments

  1. Member
    Mrs. Beagle 1381 posts, Bumble bee @ 1:04 pm

    Wow…

  2. Member
    teeleaf22 475 posts, Helper bee @ 1:04 pm

    OMG.. that is the craziest thing ever!!!

  3. Member
    Mrs. Crab Cake 834 posts, Busy bee @ 1:04 pm

    Wow…
    that is all

  4. Member
    MrsSl82be 9010 posts, Buzzing Beekeeper @ 1:04 pm

    OMG I can not believe someone would send that to a person!! I would absolutely report them to every agency immediately

  5. Member
    MissCamera 770 posts, Busy bee @ 1:04 pm

    Wow. Please tell me this is a joke. I hope that worker loses their job.

  6. Member
    grumpybear722 555 posts, Busy bee @ 1:05 pm

    Sweet oogie boogie! Just WOW! I work in customer service and I would NEVER EVER send that to someone. I may think it, I may write it on another piece of paper, but I would NEVER EVER EVER (can I stress that enough?) respond like that!
    I hope Mrs. Emerald’s friend called the company and gave them a large piece of her mind. Yikes! (Mental note.. don’t order from that company!)

  7. Member
    Mrs. Bruschetta 5565 posts, Bee Keeper @ 1:05 pm

    Um, whoa. Was NOT prepared for that response!

  8. Guest
    Sakoro, Guest @ 1:05 pm

    I guess their customer service includes urban expressions like ‘fucking’, ‘bitch’ and ‘whore”!

    I know that being on the receiving end of customer complaints sucks, but that was not a professional response.

  9. Member
    MsJoe 156 posts, Blushing bee @ 1:05 pm

    jeez louise! Good thing u posted this. I will never buy anything from them!

  10. Member
    Habibi 567 posts, Busy bee @ 1:06 pm

    Hi Urban Expressions People – you are probably freaking out right now! Serves you right.

  11. Member
    Mrs. Star 2107 posts, Buzzing bee @ 1:06 pm

    Wow, that’s one seriously crazy response. Yeah, the email might have been a bit accusatory, but that response was totally unwarranted.

  12. Guest
    Urban Expressions Craft Store Calls Customer A Whore [Rude] | Gizmart.com, Guest @ 1:05 pm

    [...] people involved with wedding planning are people in the scrapbooking supply industry, it seems. Weddingbee reports that an online craft supply store called Urban Expressions (not to be confused with the handbag [...]

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