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Mrs. Cheeseburger, Baltimore, MD/State College, PA Age and Occupation: 25, Medical Student Fiance's Age and Occupation: 25, Medical Student Engagement Date: June 28, 2008 Wedding Date: March 2010 Venue: Catholic Church Ceremony & Hotel Reception About Me: I'm a passionate girl from Pittsburgh, currently living in Baltimore for school, who loves Penn State, seeing movies, football, thunderstorms, black and white photos, Christmas, good beer, my amazing friends and family, and of course, my mister! We met, fell in love, got engaged, and will be married at our alma mater (go lions!) in a traditional Catholic ceremony followed by a hotel reception with lots of DIY details. It means so much to have our families and friends meet at our favorite place on earth to celebrate our love for one another - I truly couldn't ask for anything more!
About Mrs. Cheeseburger

Bands of Gold

December 30th, 2009 @ 11:54 am by Mrs. Cheeseburger

We went shopping for wedding bands fairly early in our planning process because I was apprehensive about finding a band that would go with my ring. You see, my engagement ring has a different sort of setting. In addition to the halo around the diamond, there is also another circle that sits flush against my finger. It’s hard to describe, so maybe this will help:

Bands of Gold  :  wedding rings Img 73501

I love, love, love this feature of the ring! It was actually one of my favorite things about it when I got it. However, because of this design element, a wedding band cannot sit flush against it. Hence, I wanted to get this band situation sorted out early.

Mr. Burger had gotten my e-ring online (diamond from Blue Nile and setting from James Allen), and he had a wonderful experience (the results were obviously amazing). :) But since I was so nervous about how the band would look with my engagement ring, we decided to shop in stores.

One day, while at the mall with my sister, we stopped into Reeds, a chain jewelry store in Maryland. The girl there was super helpful, totally understood what I was talking about, and immediately suggested what was called an insert band. Basically, it was like two wedding bands welded together with a space in between for the e-ring:

Bands of Gold  :  wedding rings E 18549

It was too good to be true! My ring sat nicely right in between the bands with the halo perched atop all this bling. It looked great! I rushed home to tell Burger about it, and eventually the two of us got back to the store and placed the order. We ordered the wedding band a size larger than my e-ring because it was so thick in comparison, and then the wait began. Four weeks later, it was here, and I was on my way to Reeds to pick it up!

When I arrived, I found that the awesome sales girl who had sold us the ring had since quit, and I was left to deal with less-than-awesome people in her stead. I tried on the band with my ring, and it barely went onto my finger.

You see, in my haste to place the ring order, I hadn’t allowed the logical, engineer part of brain think about this situation for very long. Since the engagement ring dropped into the insert band, no matter how big the band itself was, it would never have a diameter any larger than the distance from the top of the insert band to the bottom of my engagement ring. Oh. Duh.

The girl in the store said, “Oh well, you’ll just have to re-size your engagement ring to be larger. No problem.” I’m sorry? No problem? Huge problem! I don’t want to resize my engagement ring! It fits perfectly, and we still have a year until our wedding. Plus what if I ever wanted to wear my e-ring alone again (I know this is unlikely, but still). I was devastated.

So I did what I think anyone in my situation (who didn’t want to resize their engagement ring) would do - I asked to return it. Imagine my surprise when I was told that I couldn’t.

“No. You cannot return the ring.”

Um, why? It wasn’t what I had expected, it didn’t fit, and, as my new sales girl told me, “they should have told you this when you ordered it” - so why couldn’t I return it?

Number one, because I was given a sale price (seemed amazing at the time). Number two, it’s just “their policy”. They called the manager, called their regional representative, and no one would budge. They wouldn’t even give my store credit to get a different band. This ring was mine. To keep. Great.

At this point, I will skip the rest of the drama in this story. Let me make a very long story short by saying that I totally went to battle with Reeds and eventually did get (force) them to return the ring. For store credit, of course.

So I was left with a ridiculous amount of money on a gift card to a store which I now hated with a deep passion. We decided to make the best of it, and we both got some nice wedding bands.

Burger had always wanted a plain, yellow gold ring (he said that he had always loved his Dad’s ring - aww), and that’s just what he got! It looks amazing on him (am I the only one who thinks that guys with wedding bands are sexy?).

Bands of Gold  :  wedding rings E 17838

My new band is very, very pretty. It’s much more simple than the insert band - very thin with tiny pave set diamonds (like my e-ring). It can either sit away from the e-ring, or sit flush by going under the halo. I will probably just end up wearing it however it ends up hanging out on my finger. :)

Bands of Gold  :  wedding rings E 18929

(source for wedding band photos)

All in all, we got some nice rings out of the whole ordeal. But I will never be going back to Reeds (except of course to finish spending the money I have left on this gift card). I cannot stress enough the amazing customer service Burger had both with Blue Nile and James Allen. I would recommend buying online if at all possible, because you can always return it if you don’t like it!

Did you have any trouble buying rings in person or online?

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34 Responses to “Bands of Gold”

1 2 

1.
sulaii211
Member
sulaii211 (message)  770 posts, Busy bee

I feel your pain. We bought a sapphire from the Natural Sapphire Company, I spent months researching, and it was a very reputable company. However, the sapphire they shipped had a chip in it. I had to fight with the owner to return it, because the only way a sapphire could get chipped is if it was set, meaning it was my fault! We ended up getting a great deal at a local jeweler, but it was a few stress-filled days! I’m glad it all worked out for you! Your rings are beautiful!

 
2.
Cole B
Member
Cole B (message)  1,362 posts, Bumble bee

Ugh, sorry you had such a horrible experience. We haven’t looked for our wedding bands yet but we’re going to go to the same locally owned store that my FI got my e-ring at.

 
3.
Miss Pug
Bee
Miss Pug (message)  3,753 posts, Honey bee

i’m glad you guys eventually found rings that you liked, but i’m really sorry you had to go through that–you kinda want to feel good about the place where you make such an important purchase, right? regardless, though, the rings you picked are really lovely!

 
4.
Mrs. Star
Bee
Mrs. Star (message)  2,057 posts, Buzzing bee

Glad you got a mostly happy resolution to this story!

And yeah, guys (or really just my guy) with wedding bands? Totally sexy.

 
5.
Bee Icon
Bee
Miss Frozen Yogurt (message)  2,685 posts, Sugar bee

Aww, I’m so sorry that you had a bad experience, but the rings you all chose in the end are great! Your wedding band looks very similar to mine. We bought the diamond for my e-ring from blue nile and the service was awesome!

 
6.
Miss French Fries
Bee
Miss French Fries (message)  2,218 posts, Buzzing bee

I have a very, very similar ring (complete with a little circle on the bottom of my halo ring so that it sits flush on my finger!). Like you, I liked that it was low-profile. Also like you, I had troubles finding wedding bands to fit flush with it. I’ll do a post on it soon, but I eventually found something that worked (glad you did, too!).

Also, I totally think that guys with wedding bands = totally sexy.

 
7.
Member Icon
Member
KMSull (message)  6,442 posts, Bee Keeper

Ugh, I would sent a really, really nasty letter to their corporate drones. That is totally not okay! I’ve heard more and more people having bad experiences with chains lately… which you would think would be the opposite since people are buying less jewelry than they used to!

 
8.
Miss Nachos
Bee
Miss Nachos (message)  1,733 posts, Bumble bee

I’m happy you found a ring that you liked after that ordeal! We had a small issue w/ his ring - he found one that he absolutely loved at Robbins Bros, we didn’t buy it right away, then they went out of business. It was tough finding another one just like it, but in the end we did and it was about $350 cheaper!

 
9.
Bee Icon
Bee
Ms Potato Chips (message)  1,193 posts, Bumble bee

Wow, I’m glad you were able to return it, even if it was for store credit! They don’t sound pleasant to work with. But your rings are beautiful!

 
10.
Candy_Nee
Member
Candy_Nee (message)  1,407 posts, Bumble bee

I actually got my e-ring and bands (it was a set) from Reeds and had a great experience at that particular store. About 6 months later, I took it in to have a scratch repaired and to have it re-dipped (it’s white gold, you have to re-dip them every so often). It took them forever to get to us. When they finally did, that took forever as well. Then, when I called to check on it, they were horribly rude. So, I emailed customer service and they didn’t even acknowledge my issue. And, when I finally got my ring back, THE SCRATCH WASN”T EVEN FIXED!!!!! Thank God we got my bands already. Needless to say, we will not be returning to get my FI’s ring!!!!!

 
11.
LindsayJeff
Member
LindsayJeff (message)  210 posts, Helper bee

Glad you found a solution. I too have a halo with the circle under the setting as well. The solution for us was to have a custom mold made that will allow for the jeweler to make a a little nitch for the ‘circle diamond’ to sit in. I am using Hannoush Jewelers (a chain in the NE) for my band. I went early as well because so concerned that a jeweler would tell me to sodder off the circle on one side. Can’t wait to see how it turns out!

 
12.
Mrs. Gloss
Bee
Mrs. Gloss (message)  1,222 posts, Bumble bee

Our wedding bands are really similar! My ring is a three-stone so the band doesn’t sit flush either. I thought it would bother me, but I could really care less now - I absolutely love it!

 
13.
Guest Icon
Guest
Terry

We’ve had a terrible experience with Zales in Columbia, MD. My FI got my engagement/wedding rings there and I am completely unhappy with their customer service. We wont be returning there for any more jewelry.
We fell in love with Helzberg Diamonds. Great family owned company, great inventory, and great all-around service. Thats where we got his ring, and wish mine came from there too!
I feel your pain with unhappiness! But now you know for future purchases, made by you and him :)

 
14.
Bee Icon
Bee
Miss Trail Mix (message)  6,328 posts, Bee Keeper

I’m glad it ended up working but how frustrating for you!!! I think what you ended up with will look beautiful, so congrats on that!

 
15.
Charm bracelet
Member
Charm bracelet (message)  1,935 posts, Buzzing bee

Thanks for sharing. It’s a lesson for the rest of us, ask a lot of questions even if you’re in love with the ring! I never would have thought to ask if I could return it. I am sorry you had to go through all that though.

 
16.
Guest Icon
Guest
Angela

I had a terrible experience with Reed’s too! At one point they had my ring trying to fix it for longer than I had actually had it in my possesion and they were so rude. I remember one time, my ring was supposed to be in on a Monday and when I called about it, they couldn’t find it in the computer. At this point I had several regional managers cell numbers and they couldn’t understand why I was upset! Grrr. No Reed’s for me!

 
17.
Guest Icon
Guest
Jess

@Terry: I’ve had an almost identical experience in Indianapolis, IN! The Zales here was TERRIBLE… we went in with an idea of a ring we liked from their online store, but when we couldn’t find it in the store, the saleslady almost REFUSED to help us! She kept telling us to order it online. OH OKAY.

When we went to Helzberg, though, not only did we fall in love with many of their engagement rings, their customer service was personable, attentive, and helpful!

 
18.
redherring
Member
redherring (message)  1,969 posts, Buzzing bee

My fiance got really lucky when he picked our jewelry store (Orr’s Jewelers in Squirrel Hill, FYI) - they’ve been absolutely fantastic, to the point where he returned to them for my Christmas present (awesome diamond earrings :) ). If nothing else, though, WB might help you get your revenge - hopefully this page will work its way up the Google results when people search for Reeds.

 
19.
Mrs. Mouse
Bee
Mrs. Mouse (message)  5,844 posts, Bee Keeper

Icky, I hate dealing with bad customer service. If it wasn’t returnable, they should have made that clear from the get-go. At least you got some pretty rings out of the deal!

 
20.
Goldilocks1107
Member
Goldilocks1107 (message)  2,504 posts, Sugar bee

We went to a local jewelry store that my fiance’s friends dad works at. Needless to say, we’ve had excellent customer service and updates along the way of what’s going on. I will definitely go back there whenever I have money to spend on shiny, pretty things.
My favorite part was that he managed to get my e-ring in a full week before he said it would be done, all so I would have it in time for my OOT friend’s visit.
If you’re looking for a jeweler in Madison, WI, give me a holler.

 
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Mrs. Cheeseburger
Mrs. Cheeseburger

Mrs. Cheeseburger, Baltimore, MD/State College, PA Age and Occupation: 25, Medical Student Fiance's Age and Occupation: 25, Medical Student Engagement Date: June 28, 2008 Wedding Date: March 2010 Venue: Catholic Church Ceremony & Hotel Reception About Me: I'm a passionate girl from Pittsburgh, currently living in Baltimore for school, who loves Penn State, seeing movies, football, thunderstorms, black and white photos, Christmas, good beer, my amazing friends and family, and of course, my mister! We met, fell in love, got engaged, and will be married at our alma mater (go lions!) in a traditional Catholic ceremony followed by a hotel reception with lots of DIY details. It means so much to have our families and friends meet at our favorite place on earth to celebrate our love for one another - I truly couldn't ask for anything more!

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