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Mrs. Socks, Southern NJ/Philadelphia, PA Age and Occupation: 23, Web Developer/Marketing Specialist Fiance's Age and Occupation: 26, Systems Engineer Engagement Date: September 7, 2009 Wedding Date: October 2010 Venue: Ladder 15 Restaurant About Me: I am originally from the Midwest, but I love being an East Coast transplant! Mr. Socks and I are foodies and winos to the core---give us a hunk of cheese, some charcuterie and a glass of wine and we could die happy. We have two mischievous Wire Fox Terriers with completely opposite personalities but with a shared love of uprooting anything in our garden. Our backyard garden includes everything from tomatoes and peppers to a fig tree, blueberries, blackberries and raspberries! I love cooking, indie music, and spending time in our wedding city of choice---Philly!
About Mrs. Socks

Note: I wrote this back in March, but decided not to edit it too much––you get to see more of my bride fury this way!

If you think hell hath no fury like a woman scorned, don’t even think about the fury unleashed by a bride scorned. In this case, scorned not by the groom, but by the venue: R2L restaurant & lounge in Philadelphia. Buddy, get ready because this bride scorned will take you through all the streets of fury-town.

Here’s the breakdown: after a long search through area venues including vineyards, parks & museums and restaurants, our sights were set on brand-spanking-new R2L restaurant on the 37th floor of 2 Liberty Place.

We approached them the day after their grand opening, spoke with the event coordinator Brenda Mendte, and were giddy with excitement over the prospect of saying our vows at the top of the city we love. Their space is beautiful for events and it would make our wedding incredibly special.

When negotiating time came around, we were ready: Nineteen Restaurant down the street had offered us a package worth $11,450, all inclusive of tax, gratuity, food and beverage, so that was an excellent starting point for us. R2L, originally saying their minimum was $15,000, came down to a $12,500 minimum.

In our minds, it was not only doable, but it was so very worth it. We loved everything about R2L and we wanted to make it work. We went ahead and asked for a contract to be drawn up, and that’s when the trouble started.

After service charges, taxes, gratuity, set-up fees, and outside rentals needed, the grand estimated total on the contract came out to a whopping $18,540. Not unreasonable for some, but it’s a far cry from the seemingly affordable minimum we got so excited about.

Jacking up prices with ridiculous and unheard of fees is a norm in the wedding industry, but what got me the most was the mixed signals from R2L’s event coordinator Brenda and their General Manager David. Brenda seemed open to negotiating, so we thought it was just a matter of the right phrasing to get David on our side.

Being the naive optimists that only a young couple in love can be, we got creative with the numbers. Instead of a full hour for the cocktail hour, why don’t we make it a cocktail half-hour (less food & drink=less money, right)? Can we include the set-up fee in the minimum? Can we shop around for lower prices on the outside rentals?

No, no, no.

What if we did the cocktail half-hour and then made up the rest of the minimum by buying gift cards to use at a later date? Now at this, Brenda thought it was a reasonable idea. We could take my parents and our bridal party out to dinner to show off R2L, we could come back on our anniversary, and our birthdays… but General Manager, David Sturno, did not see the virtue in this.

After only three attempts to get him to budge even an inch, David Sturno, GM of R2L, told us to take our business elsewhere.

Now, in my opinion, we didn’t take this too far, we negotiated the same amount as any bride or groom would who is on a budget (and who isn’t right now?). After receiving the $18,540 contract, we attempted to speak with David about the price three times, each time giving a little more and trying our hardest to make it work for everyone.

Apparently for David, it was three times and we were out.

Here’s why David should have had our wedding:

  1. R2L is the new kid on the block and frankly, who doesn’t need the business? He was recently quoted in an article on Philly.com saying “We’re trying to signal that we’re here at ground level,” when speaking about his greatest challenge. Well, David, I am one of those underlings on the ground and I happily would have spread the word about your space.
  2. We offered him his minimum. We offered him all of the money he asked for, albeit in a slightly creative way. He, of all people, should know that sometimes, all that matters is that the deal gets done.
  3. Sometimes, it isn’t about making a bajillion dollars on a single night, it’s about creating a buzz and excitement about your restaurant, especially if you’re new.

So here’s the deal: If you can easily spend 30 grand on your wedding, R2L is the place to do it, no question. Brenda, their event coordinator, would probably be great to work with once you get past the David gate. But brides who want to negotiate… don’t bother. David Sturno isn’t interested in any negotiating, and it seems that if you even try, he’ll hold a grudge against you for it.

Could we scrimp and save and eat mac and cheese for the next seven months to pay for the wedding? Absolutely. But at this point, we don’t trust David. The contract states that other taxes and fees could be applied, that $18,540 might not be the final price, and from what we saw, David didn’t even have an interest in trying to work with us. If he had shown an ounce of sincerity or regret over the fact that he just couldn’t go any lower, we probably would have found a way to make this work.

Does my little bride heart feel smashed to pieces? Yes. Was I embarrassed for telling everyone I know about R2L as our wedding destination? Definitely. Was I sick to my stomach about starting the venue search process again with seven months to go? You betcha. Was I feeling a level of failure and inadequacy I haven’t felt since I had that crush who was SO out of my league in high school? Strangely, yes. Did I eat my sorrows away with a pint of Ben & Jerry’s? Absolutely.

If David wanted to spread the word on the ground that R2L is up there, he started out by spitting on two of his biggest fans.

Did you ever walk the streets of bridal fury-town like I did with a vendor?

Tags: philadelphia, Venues |
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24 Responses to “R2L Philadelphia: A Dream Wedding, Dashed”

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1.
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Member
Hola13 (message)  52 posts, Worker bee

That stinks about R2L not working out for you. It always seems like someone is pulling for you and then someone is out to shatter your dreams. The place we settled on we felt that we were getting the most bang for our buck. After giving us a contract my fiance called and asked for $10 per person lower price. The wedding coordinator said she needed to bring it up at a meeting but we got a phone call saying it was a go. There was after she already put us down for two dates and saved them both for over two weeks until we got the okay from the church. The only bump in the road is that we have to pay this $500 fee for coat check, vallet, and people in the bathroom. However, we are getting married in August so who is going to wear a coat and we have a trolley taking our guests to and from the reception and hotel. We tried to negotiate the fee but we are stuck paying it.

 
2.
serasvictoria
Member
serasvictoria (message)  630 posts, Busy bee

Oh yes. In the past two weeks I fired our caterer, bar service, nail salon, and linen rental company. I felt like they were trying to screw me over for the amount of services provided ($1400 partial pay bar that doesn’t include free pop for everybody? Come on…). I got all new vendors at about 25% the cost of the first batch and feel a lot more excited about the wedding.

 
3.
hesmywatermelon
Member
hesmywatermelon (message)  251 posts, Helper bee

not cool David, not cool.

I wonder if David is married?

Anyway im sorry to hear about all this trouble. However try and see it as a positive. If you HAD booked with them, and the uncomprise-able-ness came up later, you would probably really worry about all the details- would they do it right? Will they charge me for this, for that? And might have even ended up having to leave out certain things you wanted because of costs of becuase of thier ‘rules’ etc.
AND, try and think of this as the universe telling you there is a WAY better, more suitable price wise, venue out there for you :-)
Looking forward to hearing about it when you find it ;-)

 
4.
shaydenise
Member
shaydenise (message)  1,151 posts, Bumble bee

Oh girl I am with you on this one! We just ditched our venue that has been in place for a year now because they point blank lied about fees we specifically asked them about. $3/person to CUTE THE CAKE (200 people=$600!!). That is more than the cake cost! But wait it gets better, even if I - the bride - stands there and cuts the cake and distributes it to all 200+ of our guests, they are still going to charge the fee. Oh and let’s not forget the $20/champagne bottle just to uncork the bottle… Some places are stupid. And since this has come about we have told every person we know looking for an event space - wedding or otherwise - not to bother going there because they do dirty business.

 
5.
Miss Cardigan
Bee
Miss Cardigan (message)  8,645 posts, Bee Keeper

Wow, that is so incredibly frustrating! I would be so mad too! I’m excited to see what you guys did end up finding, though. I’m sure it’s just as good :)

 
6.
Bee Icon
Bee
Miss Knitting (message)  1,072 posts, Bumble bee

I’m so sorry you experienced this, but it does sound like it’s for the best that you didn’t work with someone so uninterested in your business. What a jerk.

 
7.
Amaryllis
Member
Amaryllis (message)  4,075 posts, Honey bee

I can’t believe he told you to take your business elsewhere! Who does that? Particularly in the day and age of internet reviews, I would think a business would be fighting to keep you! I also think it’s absolutely ridiculous that he wouldn’t negotiate at all, especially on the gift cards since he’d still be making the money. I am not too far from Philly so if any of my friends should ask, I will definitely be passing along this post!

 
8.
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Member
Miss Splash (message)  148 posts, Blushing bee

I’m actually not surprised. Coming to the end of the road with wedding planning and this sort of attitude is the “norm” — we found people that were not like that and it made it easier to plan the wedding — only going with professional people (and his attitude does not sound professional).

 
9.
MissChirpie
Member
MissChirpie (message)  730 posts, Busy bee

Unbelievable. I’ve worked in restaurants for years and it has always been about pleasing the customer, even if it means buying their entire meal. I can’t believe they are doing so well that they can afford to turn away business.

 
10.
Bee Icon
Bee
Miss Octopus (message)  1,446 posts, Bumble bee

I have to tell you, it gave me a little bit of evil glee to see that someone who treated potential customers so badly and with such rudeness unwittingly volunteered himself to be put on blast on Weddingbee. I hope they see it.

 
11.
Swiss Miss to Bee
Member
Swiss Miss to Bee (message)  1,004 posts, Bumble bee

haha I was thinking the same thing Miss O!

 
12.
Mrs. Cupcake
Bee
Mrs. Cupcake (message)  1,456 posts, Bumble bee

Sorry for what you dealt with there, but I have to second Miss Octopus… as a fellow Philadelphian, I would have recommended your location to other bride friends if you had a good experience there. Now, though… notsomuch. Their loss!!

 
13.
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Bee
Miss Socks (message)  1,323 posts, Bumble bee

@Miss Octopus, @Swiss Miss to Bee, @Mrs. Cupcake: Is it bad to admit I feel a little bit like this too? I mean, don’t get me wrong. This place is seriously cool and I’d recommend it for dinner, but definitely not for private events. I felt like I was strung along for about two months with this process, which just doesn’t show good business practice.

This experience DID make me appreciate our venue that we chose even more though!

 
14.
flutterby
Member
flutterby (message)  176 posts, Blushing bee

OH, Bad, Bad, Bad! David needs to be smacked with a Ruler!!! that is just wrong!

But, as far as Bridal Fury… Right there with ya. 96 days to go and I am now searching for both FG dresses and linen rentals. FG dresses are on backorder until who-knows-when. and the rental company called me last week after me calling weekly for the last 8 weeks to tell me that they are raising their prices and since I didn’t sign a contract with them yet, the prices will be until the new contract. I’ve been trying for 8 weeks to sign a contract. prices went from $$985.00 to $$1947!! I think they fell and hit their head.

 
15.
Amira
Member
Amira (message)  52 posts, Worker bee

Our first choice venue did this. Throughout the whole process they knew our budget and said there was no problem in meeting it. The night before our walk through of the space they sent a tentative contract that was DOUBLE the price we talked about.

Their argument was that they could do the catering and space for the price we talked about, but the tables, chairs, linens, staffing, pipe and drain covers, taxes and tips were separate and with those additions the price was now twice what we’d talked about.

Needless to say we cancelled the meeting and looked elsewhere.

 
16.
ktisthatbees
Member
ktisthatbees (message)  2,742 posts, Sugar bee

I have 3rding or 4rthing what Octopus said. Little did he know that the “budget bride” that he was so rude to has a very large voice in wedding world, (cue evil bridal laugh). I am glad you were honest about this. It reminds us that not everything in wedding world is rosy and perfect, but that these experiences can be learned from and used t help future brides. Make sure you rate them on the vendor page and yelp.com

 
17.
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Member
tweds (message)  448 posts, Helper bee

This is absolutely awesome. Good for you!! WB has been such a boon in finding vendor reviews from real brides, and little did the man know you were able to spread the word about his rudeness with impunity >:D I won’t even have dinner there when I’m in Philly.

 
18.
LoriLori
Member
LoriLori (message)  727 posts, Busy bee

Ha! revenge is sweet! All this bad PR for being too uppidy to figure out a way to come in within your budget. And you were willing to cut stuff, not just the price!
I won’t eat there either!!!!

 
19.
designish
Member
designish (message)  59 posts, Worker bee

I had almost the same thing happen with my vendor! It wasn’t even a particularly chic place, Stella Luna in Oneonta, NY. We tried to negotiate on wine prices ($20 for a bottle of Sutter Home… what?!?) Saying we would take a mark-up by the case or pay a corkage fee on our own wine. We were kicked out of the venue. They were ‘insulted’ by our attempts to negotiate. You think people would be a little more desperate for business these days?

 
20.
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Member
kjwinter (message)  209 posts, Helper bee

WOW. as a fellow philly bride, i REALLY appreciate this info. i’m so sorry you had to go through this, but i love that you are letting the world know about shady business practices!!!

 
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Mrs. Socks
Mrs. Socks

Mrs. Socks, Southern NJ/Philadelphia, PA Age and Occupation: 23, Web Developer/Marketing Specialist Fiance's Age and Occupation: 26, Systems Engineer Engagement Date: September 7, 2009 Wedding Date: October 2010 Venue: Ladder 15 Restaurant About Me: I am originally from the Midwest, but I love being an East Coast transplant! Mr. Socks and I are foodies and winos to the core---give us a hunk of cheese, some charcuterie and a glass of wine and we could die happy. We have two mischievous Wire Fox Terriers with completely opposite personalities but with a shared love of uprooting anything in our garden. Our backyard garden includes everything from tomatoes and peppers to a fig tree, blueberries, blackberries and raspberries! I love cooking, indie music, and spending time in our wedding city of choice---Philly!

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