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Ms. Sloth, Philadelphia Age and Occupation: 35, Account Manager and Fashion Blogger Fiance's Age and Occupation: 30, Design Admin Engagement Date: December 25, 2009 Wedding Date: May 2011 Venue: Bartram's Garden About Me: I'm an internet junkie and music snob with a good eye for a bargain. I couldn't live without thrift store shopping, cheeseburgers, sushi, Coke Zero, websites devoted to silly photos of baby animals, Photoshop, and Mr. Sloth. Speaking of which, he and I are a pair of goofball homebody nerds who love our beagle (the most ridiculously adorable dog EVER) to an embarrassing degree. We're planning a low-key and intimate yet festive and quirky outdoor wedding with DIY details and deeply personal touches, and it's all taking place in the city where we fell in love and call home: Philadelphia.
About Ms. Sloth

Florist Frustrations

December 3rd, 2010 @ 10:14 am by Ms. Sloth

Since we first got engaged, I’d been struggling with the flower decision. Do I attempt a DIY the day before/morning of the wedding, or do I pay a professional?

For a couple of months, I was in touch with a really sweet and affordable woman who had helped me by putting together some proposals. She was the first and only florist I’d spoken to, since I really liked her upon first contact and didn’t have it in me to spend the time and energy on a huge search. I liked what she had to offer and while I still hadn’t made my decision, I knew in my heart that if I did choose a florist, it would be her.

I told her via email that I’d be making my decision shortly, and a few days later, I decided for sure that I wanted to leave the flowers to the pros. I asked her to send me a contract. Her response: “Sorry, I just booked another wedding for your date.”

Um, what?

I certainly don’t expect anyone to put their livelihood on hold while they wait for me to make a decision, but since we’d spoken so many times, I thought that she’d at least give me a heads up that she had another prospect. That way, I’d have sped up my decision. But no, I was left hanging, flowerless. Sigh.

Florist Frustrations :  wedding flowers philadelphia Swns Wi swns-wi

Boo.

And now I had to start the search for another florist, which is what I’d tried to avoid in the first place.

I contacted about fifteen florists with a long, detailed email and followed up with phone calls, and ended up making appointments with several. I’ve had four appointments so far, and for the most part, I’ve been pretty disappointed.

The first florist had no flowers in her shop. None. She just had greens, succulents and moss. I don’t know much about what florists usually keep in stock, so maybe it was a seasonality thing, but, she also didn’t have a portfolio. She had a ton of flower books and magazines but no photos of work that she’d done! She was very nice, but I left our appointment feeling like I’d wasted my time.

The second florist was right in my neighborhood; I’d passed her shop hundreds of times while walking my dog. During our email conversation to set up our appointment, she said “I’ll email you our address the day before our meeting.” But I didn’t follow up with her since her shop was right around the corner. Welllllll, when I showed up at the shop the morning of our appointment, there was a girl in the shop who said, “Oh, all appointments are held in the studio, not in the shop.” Said studio was five blocks away in a warehouse, wasn’t marked from the outside, and was pretty much impossible to find. I ended up being fifteen minutes late to my actual appointment. And I hate being late. This wouldn’t have happened if she’d sent me the email she promised. It made me worry about how reliable this florist would be. If she can’t even remember to give me the correct address to her studio, how can I depend on her to get anything right?

And finally, for my third appointment, the florist called me right before I left the house to tell me that she didn’t feel well and asked if we could just talk on the phone later this week. Sigh. Now, of course I don’t blame her for being sick, but I’m not crazy about the fact that she wanted to make our rescheduled meeting a phone call only. It felt like she was making a half-assed effort.

Frustrating, right? I don’t think I’m a super high-maintenance person, but I’ve learned something from working at and creating client pitches for a large digital advertising agency: when someone is coming to you with a sum of money, looking to pay you for your services, you’ve got to sell yourself! Show me your portfolio so that I know what you’re capable of. Be detail-oriented and cover all bases. Make an effort to be present, and if something comes up, make even more of an effort to reschedule!

My fourth meeting was okay. The florist had a strong portfolio, she was prompt and detail-oriented, and she was affordable. I didn’t love her, but she was just fine. And I might decide that just fine is good enough.

When choosing your wedding vendors, did you let issues like these affect your decisions?

Tags: flowers, philadelphia |
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30 Responses to “Florist Frustrations”

1 2 

1.
Member Icon
Member
SthrnBelle (message)  34 posts, Newbee

Oh I am so glad someone posted about this! I have to decide whether to DIY or Pro route the flowers and I have no idea where to start with florists! Thanks for giving me some good ideas!

 
2.
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Member
Miss Converse (message)  103 posts, Blushing bee

I want to do DIY as well. I decided this when I found out it would cost around oooooh $6000 for the local professional… I definately opted out & decided I would do my own. Thanks for sharing! :)

 
3.
moderndaisy
Member
moderndaisy (message)  6,607 posts, Bee Keeper

Haha I wonder if you went to see my florist! I was wondering what the point of our meeting in person was, since she had NO flowers in the studio and didn’t make any suggestions whatsoever. She also forgot to even mention about 1/2 of the flowers we would need, like for the fathers, alter arrangements, flower girl, etc. I left wondering why the F we drove all the way down from NYC while poor DH was fighting a fever :(

 
4.
Bee Icon
Bee
Mrs. Trail Mix (message)  6,328 posts, Bee Keeper

Argh, I think that’s really, really rude of your original florist not to give you a heads up, very unprofessional! I mean, you guys had talked several times, she absolutely should have told the other client that she needed to check with you first before committing! I’m sorry, that’s super-annoying!
The good thing tho, is that flowers are flowers, and if you tell the florist which ones you specifically want and she gives you a proposal within your budget, everything should be alright!

 
5.
Miss Sloth
Bee
Miss Sloth (message)  3,184 posts, Sugar bee

@moderndaisy: Ha! I wonder if it was the same one? That would be funny. I honestly can’t even remember her name at this point.

@Mrs. Trail Mix: I suspect that the other wedding that came along on my date had a bigger budget (ours is teeny) and she decided to take the more lucrative wedding. Oh, well.

 
6.
bRooklynRocks
Member
bRooklynRocks (message)  3,767 posts, Honey bee

Well, I am an OOT bride and if someone pulled that crap on me, I’d be pissed. It costs a pretty penny from NYC to Houston!! Anyhow, I saved myself the trouble and just booked with florists that my venue uses. It helps that they were also really affordable. I was thinking I was going to spend a few hundreds MORE than I ended up booking them for. I’m sorry about your first florist though. That was kind of a bummer :( Kudos to brides who want to DIY their floral arrangements. For me, it would have saved a few hundreds but the headache… oh no :(

 
7.
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Guest
Liz

I’ve always been amazed at some of the atrocious kind of customer service some vendors provided. Really. I have a long background in sales and marketing and so I share your view on selling yourself, and that they must be on the ball.

Something will work out, keep at it!

 
8.
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Member
kbp2009 (message)  41 posts, Newbee

Thank you! It’s so nice to hear I’m not alone in trying to find a florist who will at least pretend they want to work with me. I was all set to book one that I had a great meeting with, but every time I email her it takes 1-2 weeks for her to respond. No thank you.

 
9.
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Member
flamingred (message)  1,921 posts, Buzzing bee

My florist did not have one single flower in her office ( she had one in the city and one in jenkintown). She did have a portfilio, but I had never heard of any of the flowers we discussed and she just sent me random pictures. I went into my wedding not knowing HOW my flowers/centerpieces would actually look, but they turned out awesome and were my favorite suprise of the day!

The one I had an appointment with in a warehouse (probably the florist you mentioned) said my budget was small, was going to charge me $4000 for carnations. Um…no.

 
10.
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Member
kjwinter (message)  209 posts, Helper bee

that’s really annoying. especially because you don’t want to have to worry about this vendor being flaky on your wedding day! i would try Pure on 22nd and Lombard. They gave me a really reasonable quote, and I think if you gave them direction on what you wanted, they would do a great job.

 
11.
crystalirene
Member
crystalirene (message)  354 posts, Helper bee

That sounds really frusterating. That is why I have decided to opt out to fresh flowers. I will be making fabric flowers for my bouquets and the men’s bouts. I am also thinking of making a ton of extras and streaming them with something to decorate our arch we are getting married under…It’s all in my hands but I am ok w/ that and it will save me a ton of money!

 
12.
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Guest
Ann

When I’m not feeling a client I mystically become booked- it sometimes takes several emails to feel someone out. My job is about the money, but it’s also about my sanity.

If I like you and legitimately have another prospect, I always give a heads up. Sounds like your initial florist wasn’t a good match for your personality. You’ll find someone great.

 
13.
Violet Violet
Member
Violet Violet (message)  985 posts, Busy bee

I have been surprised by so many vendors that I reached out to across the board–either too pushy, or not responsive. And since you mention “selling yourself,” I hate when vendors have bad websites since I do almost all of my research online.

 
14.
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Member
Sunflowers13 (message)  25 posts, Newbee

Not sure if you are willing to venture out to the suburbs, but I would highly recommend Dominic Graziano’s in Warminster. My flowers were gorgeous and affordable and the wedding coordinator is great to work with. She made mock ups to make sure the flowers we had discussed were what I was looking for, and I was able to see the bouquets the day before the wedding to make sure they were what we had ordered. Both myself and my MOH had them do our flowers and we couldn’t have been happier!

Good luck, I know how frustrating flowers can be!

 
15.
KassieD
Member
KassieD (message)  40 posts, Newbee

Absolutely. Both my husband and I agreed that if we weren’t going to get good customer service, we didn’t need to bother with that vendor any longer. I had a fellow co worker state that it would be impossible to base finding vendors on good customer service…she said they may have something I’d really like…which is true but that’s not how we tick. Our lives have revolved around providing customer service so we’re snobs about it. Our journey to find good customer service, ended with us having GREAT people to work WITH! I agree with all of your points (and issues). Move on, you’ll find someone. Frustrating as it is, you’ll end up with something you want.

P.S. Flowers were our last vendor to book, it was the hardest search for us. They kept telling me I just HAD to spend X amount of dollars (more than I wanted to). I was like…I’ll spend what I want and it’s not much bc I’ll be holding them for two hours tops. Good Luck!

 
16.
sarahcisme
Member
sarahcisme (message)  346 posts, Helper bee

I ended up going with “just ok” also, mostly due to budget concerns. The flowers were one of the things I was less picky about, so I was willing to compromise quality for price as long as they were the colors I was looking for. I do admit that once in a while I still stare longingly at gorgeous bouquet photos online though!

 
17.
Miss Giraffe
Bee
Miss Giraffe (message)  4,216 posts, Honey bee

Okay, Sloth, I’m coming clean. I HATE meeting with vendors, absolutely hate it. I just wish and cross my fingers that every time I meet with someone the first time will be perfect so I won’t have to do it again.Ughhh - it’s such a hard process.

 
18.
Miss Sloth
Bee
Miss Sloth (message)  3,184 posts, Sugar bee

@Miss Giraffe: I have a half-written post about how much I hate meeting with vendors, actually. We should form Antisocial Brides Anonymous.

 
19.
Bee Icon
Bee
Ms Cheetah (message)  1,188 posts, Bumble bee

Our videographer gave us the heads up that another couple was seriously interested in our date–so we sent her the deposit right away! I’m so thankful that she told us beforehand!

 
20.
Guest Icon
Guest
katjobin

@Miss Giraffe @Miss Sloth: I hate vendors so much the only one I’m actually dealing with is the actual venue. Everything else I’m trying to do on my own or ordering online. I tried dealing with a few vendors at first but they were so annoying I gave up, lol.

 
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Ms. Sloth
Ms. Sloth

Ms. Sloth, Philadelphia Age and Occupation: 35, Account Manager and Fashion Blogger Fiance's Age and Occupation: 30, Design Admin Engagement Date: December 25, 2009 Wedding Date: May 2011 Venue: Bartram's Garden About Me: I'm an internet junkie and music snob with a good eye for a bargain. I couldn't live without thrift store shopping, cheeseburgers, sushi, Coke Zero, websites devoted to silly photos of baby animals, Photoshop, and Mr. Sloth. Speaking of which, he and I are a pair of goofball homebody nerds who love our beagle (the most ridiculously adorable dog EVER) to an embarrassing degree. We're planning a low-key and intimate yet festive and quirky outdoor wedding with DIY details and deeply personal touches, and it's all taking place in the city where we fell in love and call home: Philadelphia.

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