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So, about a little over a month ago, I was having serious bad dreams about my dress coming in and not fitting. That was a month ago. That was around the time my dress was supposed to arrive. Has it arrived yet? No.
I waited a few weeks. Nothing.
I waited a few more weeks and bride brain started to take over. In an effort to calm my nerves I shot the bridal salon a friendly email. A week went by and I heard nothing back from them. I called twice last week and they said they would call me back by the end of the day with an update.
Still. Nothing.
They have yet to call me back or respond to my email. So, now what kind of vicious cycle begins to form in my head? Yep, the cycle of nasty, insidious thoughts of, “what is wrong why isn’t my dress here why aren’t they calling me back?” Did they even ever order it? Was it accidentally destroyed in some freak accident?
You see, I purposely chose this bridal salon because all of my friends and coworkers have used them and gave them glowing reviews. I’m sure the dress just isn’t ready yet, but shouldn’t the salon, out of good business practice, at least call me back when they say they will? They deal with brides on a daily basis so they are bound to know that at this stage in the planning game we are often neurotic and irrational creatures that will cry at the drop of a hat and just one simple phone call or email will calm us down. I plan on going to the salon, in person, tomorrow afternoon to at least get an answer of some sort.
Is anyone else dealing with a lack of communication from a vendor? Is it making you a little uneasy, too?
You poor thing! Fingers crossed that you hear back soon. Our venue owners were IMPOSSIBLE to communicate with and gave me many sleepless nights, so I hope that your vendor communicates with you asap!
Maybe you need to stop in to ensure you have their undivided attention? Its not like you haven’t tried lesser venues to get in contact with them.
I agree. Stop in and play the “i was in the area, and stopped to check in” game. They can’t really ignore you then.
That’s crazy and more than a little scary! I’m dealing with the same thing for my rehearsal dinner dress, but I ordered it online from one of those stores in China. It was scheduled to come in last week….. I’m having nightmares about it, too, especially since I just guesstimated on my size and color!
People can ignore emails and phone calls, they can’t ignore you standing in front of them asking for a status. Go in, as them what’s up - don’t leave till you get an answer. Chances are they’ll figure it out pretty quickly so other brides don’t hear you asking WHY you dress isn’t in.
I’d rather find out early that there was a problem rather than continuing to wait and see and then having to deal with a crisis.
Oh, I’d be pissed. I called my place like every month, way before I even thought the dress was gonna come in, and they always gave me factual info. You need to find out where the heck your dress is!!! But I am sure it is FINE. Still…you wanna know where (and when) it is!
I would definitely stop in and have a chat with them. I tend to get a little anxious and feel like I’m “bugging” someone if I have to send multiple emails or call several times, but sometimes that’s what it takes to get a response. My photographer is lagging in confirming our engagement photo date which in turn is causing a scheduling issue with my makeup artist- talk about frustrating!!
I’ll throw in with the others who say to stop by the salon. Ask to speak to the manager, take all your email correspondence and your order receipt showing your deposit and expected delivery date. I’m sure it’s fine but they do need to provide you with an update.
oh waff, I’ll be crossing my fingers for you - i’m sure your dress will arrive soon and be AH-MAY-ZING. *hugs*
Girlfriend, you are better than me. I’d have been up in that store raising hell and snatching people up by their hair until they figured out where my dress was.
That’d be the last time they ignored an email from me.
This is my biggest fear. Mine should be in sometime next month and I’m already getting anxious!
My dress was supposed to arrive in January - I phoned at the end of February to ask what was going on. Apparently the shipping date has been changed to the 18th of March. Good thing I’m getting married in June, but I wish they’d told me!
You have more patience than I would have.
My first thought was the same as many other PP: Make a visit to the salon. No way they can ignore you then. They just need to give you some sort of an update or risk an upset bride standing in the middle of all their other prospective and current customers.
I totally feel ya Miss. Waffle! I was recently in a similar situation. All these horrific scenarios kept playing in mind as well. It was awful! But it’s finally here - it took a few phone calls from my bridesmaid & angry fiance though. Sending you positive vibes!
Here’s the discussion:
http://boards.weddingbee.com/topic/oh-where-oh-where-can-my-wedding-dress-be
Oh Miss Waffle, I have had nightmare thoughts of this happening since I purchased my dress in my dad’s hometown of Buffalo, NY and I love in Houston, TX. My cousin who lives there is supposed to pick up my dress when it arrives but sometimes I have this sickening feeling in my stomach that they are goin to forget about it or that they will not order it and I am not going to fly 1400 miles to go and talk to them. I know my cousin (also a BM) will take care of the situation if any were to arise (thank God) but yes, I still worry.
Now go talk to them and demand answers lady!!!
As someone who was in a similar situation (was told my dress would be in late Dec-early Jan and it just came in last week), it was hard to wait, for sure. I asked for an update in person, and they were very responsive. The point of my comment is that though I waited longer than anticipated/maybe I should have HAD to, it CAME, and it was PERFECT, and all was ok after all. I hope this happens for you, too! 
Yeek! I’ll keep all of my fingers and toes crossed that you find out what’s going on soon! I’ve been caught off-guard lately by a lack of communication, and it’s definitely caused me some restless nights. Hang in there!
you’re handling it better than i would. i’d sit in their lobby till they gave me an answer. when they give me an answer ill leave but till then i’m trying n every dress they have in the store…lol
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Mrs. Waffle, Austin Age and Occupation: 31, Costumer/Artist Fiance's Age and Occupation: 33, Animator Engagement Date: July 27, 2010 Wedding Date: June 2011 Venue: Hummingbird House About Me: My life is pretty much spent in a sea of fabric, paint, sequins and drama. When I’m not working, I play on a trivia team, take Broadway dance classes, read, buy shoes, and occasionally geek out on video games. I am an American girl who loves all things British and Mr. Waffle is a Brit who loves all things American...I guess it was meant to be!
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