UPDATE #2: Someone submitted this post to The Consumerist!
UPDATE: The owner of Urban Expressions responded to my email shortly after this post went up earlier today. This is what he or she said:
if the customer responds to me with several foul mouthed emails, they get foul mouthed replys right back. i figured if “fucks” and “shits” and “bitches” was her preferred tongue, I’d speak her language.
by the way i sold this company and all rights to its 1.7 million in inventory as of last week. it now operates under a new name, and at a new address as soon as they are done moving..
so you are wasting your time bashing it, but feel free. I have my money in my hand now.. so bash away ok..
have a nice day, and have fun being an E-warrior hiding in the depths of the anonymus internet blogs that no one reads..
But Mrs. Martini’s friend only wrote that one email below. Her fiance did write an angry email to Urban Expressions without her knowledge, but that was only in response to the owner’s comments below. I believe that it was not a customer service agent that left those comments, as it appears to be a very small company, but the owner him/herself?!
Mrs. Martini was supposed to help a friend create her escort cards over a recent weekend, and they had been waiting on a craft punch to arrive in the mail. When the website where the punch was purchased showed that it hadn’t been shipped some time after the order had been placed, Mrs. Martini’s friend wrote them the following email:
I ordered this over a week ago and it still has not been shipped!! Your shipping policy states that most items will be shipped within 48 hours unless otherwise specified – you guys did not specify otherwise! When will this item be shipped out?? I would like some kind of compensation for the delay. Sincerely, *****
Since I answer most of the customer service emails at Weddingbee and get all kinds of emails from users, I can understand that the tone of the email might have irked the person who responded. However, this was the response she received:
All I have to say is WOW.
I don’t know whether the person who sent this email intended for those comments to be included, but I contacted the company to see if they wanted to make a statement, and never heard back.
If this happened to you, would you take any type of action?
Please note that comments are hosted here. This post is in reference to Urban Expressions the craft supply store hosted at eCrater, and not Urban Expressions the handbag store.