Hot Threads: Venue Customer Service Is Terrible
September 15th, 2007 @ 2:35 pm by Beehive
I really need some advice. Our venue is the perfect setting, perfect ceremony site, perfect color scheme, perfect options for hotels… but the reception coordinator is AWFUL. i booked the location despite how terrible she was (discussed how awesome her wedding was - at a different venue, she’s divorced, implied we couldn’t afford the venue, etc.) and now I just discovered that she messed up the timing for the event.
On the letter of agreement from 6 months ago, she missed key things. In fact, the letter of agreement only outlines the date and the minimum we have to send. When i called last week for clarification, her response was “Ok, my name, I can’t discuss this with you now I’m concentrating on my October brides.” Yes, I’m a BIT ahead of the game (my event is on 7/5/08) but i am finalizing other vendors, the pastor, etc. and I need to know key details like the ceremony time and what day we can have the rehearsal (which I was told would be 4th of july and cost an extra $250… is that weird?)
