We ordered the flowers for our wedding from Costco. Costco sends you a notification when they ship, and allow you to track them. They also send an email letting you know what day and time the flowers will arrive. The first half arrived on Thursday morning. The second half was set to arrive on Friday. The shipping email never arrived, so I called customer service. They assured me they had shipped, and let me know when they would arrive. A few minutes later, they were there. The roses were beautiful and so large we didn't have to use very many to fill everything up. I was very pleased with the quality and color of them.