How and When to Fire a Wedding Vendor

A young man and woman sitting at a computer with paperwork in frustration.

The perfect wedding vendor can help you create the most perfect wedding day, from the florals to the decor to the cake. However, as much as we’d love to think our plans for getting hitched will go off without a hitch, there are instances when planning goes so awry that you will need to fire a wedding vendor. While breaking up is hard to do, if a wedding vendor isn’t able to provide you what with you need for your special day or is just not giving you the best impression, then you have every right to nix the agreement. Here’s what you need to know about how and when to fire a wedding vendor.

You May Want to Fire a Wedding Vendor if They Renege on Their Deadlines or any Other Agreement

Let’s say your florist promises that they’ll provide a sample for you to look at on a certain date—but when the date passes, you haven’t seen a single flower or heard from them. If you’re non-confrontational, it might be easy to excuse their behavior. Maybe you think they just got “too busy” or that it’s OK if they run behind schedule by a day or two. However, the reality is that their refusal to provide your much-needed samples by the agreed-upon deadline is a serious lack of professionalism. Depending on their response, you might be tempted to give them a second chance. Maybe they offer you a discount to make it up to you. But if not, then you have every right to terminate the contract. It’s better to deal with people who can live up to their end of a contract to ensure that you are choosing flowers you love for your wedding.

You May Want to Fire a Wedding Vendor if They Have Poor Communication Skills

A young woman holding a phone and looking away in frustration.

Communication is key in business arrangements. If you’re encountering a lack of communication from your vendor, whether they don’t respond to your phone calls, emails, or texts or they aren’t clearly answering your questions, then that’s a red flag. Being on the same page is vital when dealing with a wedding vendor. You should be on the same timelines and you should know exactly what to expect from them. You should both be working hard to make the agreement efficient and effective. If you’re feeling like you’re doing most of the work when it comes to communication, then you definitely have reason to fire your wedding vendor.

You May Want to Fire a Wedding Vendor if They Aren’t Listening to Your Needs and Wants

A bride and stylist shopping for a wedding dress.

This is your wedding day, and a wedding vendor should be listening to your needs and wants and doing what they can to help create your vision. If your wedding vendor continually dismisses your ideas, pushes their own suggestions onto you, and makes you second-guess what you want to achieve, then that’s a major sign to give your wedding vendor the heave-ho.

How to Come to a Solution with the Vendor

Once you identify the issue and communicate your concerns to the vendor, you might want to try to work it out, especially if you’ve already paid a deposit. If the vendor is a legitimate business, they’ll most likely want to do anything they can to please you and make things right. After all, they don’t want a bad review. Your best bet is to arrange a face-to-face so you can directly communicate your sides of the issue clearly and in real-time (meaning no texting or emailing).

How to Terminate the Contract

While terminating contracts and firing people can be uncomfortable at times, it can also be very necessary if there’s no other solution. If you can’t see eye-to-eye or you just don’t have a good feeling about the vendor, it’s probably a good thing to go your separate ways. Clearly state in a written format (email works best) that you’re severing the relationship and list your reasons why. If you’re terminating your contract, be sure to reread it so you’re in alignment with the initial agreement. In most cases, you’ll most likely lose a money deposit—which is why it’s a good idea to sign contracts that have a cancellation and/or refund policy. If there’s any sort of legal issue, like services weren’t rendered, make sure you consult a legal professional. Also, it’s a good idea to have another vendor lined up before you pull the plug; you don’t want to be weeks or even months from finding another available florist.

Firing a wedding vendor isn’t easy, but it’s worth doing if it means you are able to create the wedding that you deserve.

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