Behind the Veil

M.B.
12/10/19
reviews

1 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	1.0 out of 5
Professionalism:	1.0 out of 5

Value for Cost:	1.0 out of 5
Flexibility:	1.0 out of 5

Run away from this vendor and do not book. The bride's hair looked terrible, the hair dresser could not use or put in the extensions requested of which I was willing to pay for. Never received a return phone call to complaint about my the services. Then received a demanding threatening email/invoice for "add-on" services. Laurie O'Connell was not receptive to the poor performance of the hair dresser sent. Wedding was October 2019! They lack customer service skills!

responded with the following comments.

Hi Marjorie, thank you for your feedback. We are very sorry you feel this way. The bride Savannah was very pleased with her hair and makeup and the professional photos from her photographer looked gorgeous. Her hair stayed in place throughout the day and even into the evening after dancing, based on the photos the photographer sent to us. The happiness of our brides is always our number one priority. Our contract is with Savannah the bride, but as her sister - we of course want you to be happy as well. I spoke with Savannah's hair stylist to see if there were any issues. She did mention that extensions were brought last minute on the wedding day. We are always happy to accommodate add-on requests like this, however the stylist explained the reasoning behind deciding not to incorporate the extensions since they were not the type needed in order to hold curl. Based on her years of experience, she knew these would not look natural or complementary with the bride's hair. If extensions had been mentioned ahead of time before the wedding day - we would have gladly offered advice on brands and types of extensions we always like to recommend that work well. On the wedding day, there were lashes added on to makeup services for everyone in the bridal party. This is totally normal and our makeup artists are always happy to accommodate. Per the contract signed, any add-ons or upgrades are invoiced after the wedding and payment is due 14 days from the wedding date. We sent 3 reminder messages after the wedding (which at the time of this review has now been 43 days). Per the signed contract and wedding day services, we are simply trying to collect payment for the services agreed upon and provided. We received one phone call from you after the wedding, today - which we promptly returned. Laurie has been our coordinator for over six years and there are countless reviews on Wedding Wire which not only highlight our beauty team, but also Laurie's professionalism, communication skills with prompt replies, and numerous brides who have praised her organization skills in helping to make their planning so much easier. We loved working with Savannah on her big day and will take your feedback into consideration when making improvements to our services. Thank you.