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Jewelry in San Francisco,
(800) 691-0952

About Us

Brilliant Earth is the global leader in ethically sourced fine jewelry. Shop at

Devin L.

2 out of 5
Quality of Service:
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  • I got engaged on December 25th, 2019. It’s Mar 6,2020 and I still don’t have a wearable ring. Jan 7, 2020 sent the ring back for sizing. We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. I need a true 7.75. I mention to BE that I have a crooked prong that’s catching, they have me send it in to the repair department. After the 10 days of “analyzing” they so oh I’m so sorry your original order didn’t go through QC (WTF??) we will fix this right up in 2-3 weeks. Fast forward those weeks we get a call, your setting is totally bad we have to scrap it and start over (double WTF??), 2 more weeks. Finally the week comes I’m getting my ring back yay! Oh another day delay. Finally get tracking for my Saturday delivery, of course they sent it to my office when I explicitly gave them my home address for the shipment. I guess me and my fiancé will spend our Saturday driving 22 miles from our house to pick it up at a Fedex hub. I finally have my r... Read more

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