Summary: Diamonds Direct modified my ring without asking me. I brought my engagement ring (a family heirloom) in for a resizing and a quote on a modification. I just wanted to know how much this particular modification would cost. Diamonds Direct made the modification without my permission, and of course charged me for it. I did not end up paying for this modification, and I do like the way the ring looks now, but the craftsmanship of the jeweler does not make up for the fact that a modification was performed on my ring without my permission. While the employees are friendly, and the services performed on my ring were satisfactory, I cannot in good conscience recommend anyone bring their priceless jewelry here due to this level of carelessness.