Elizabeth Johns

Suzanne Kane
11/8/21
reviews

1 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	1.0 out of 5
Professionalism:	1.0 out of 5

Value for Cost:	1.0 out of 5
Flexibility:	1.0 out of 5

I cannot believe the incredibly rude encounter I just had with Melinda, the owner of this salon. In December, I ordered a very pricey ($450) flower girl dress for my daughter, which arrived in March for a May wedding. We went in for my daughter's fitting on March 11th and paid $100 up front for alterations. A few days later the world shut down for coronavirus and my brother decided to postpone his wedding until August, so I immediately called EJ to try and stop the alterations on the dress, as I wanted to be sure the dress would still fit in August. After checking with the seamstress, the woman on the phone assured me the dress had not yet been touched and she would put a note on it to hold off until our next fitting, which we scheduled for July. Unfortunately, in June, my brother's wedding was officially canceled for good. I called EJ and asked if the dress could be returned since the alterations had not been done. They explained the strict no return policy, which I accepted, as I... Read more had signed it when I purchased the dress. I was in the area today, and finally had some time to pick up the dress. When I went in, I explained to the women at the desk that I understand there are no refunds on the dress, but asked if it would be possible to refund the alteration fee of $100 since the work hadn't been done. When the woman brought the dress upstairs for me, she apologized and let me know that the alterations had, in fact, already been done, so she didn't think she could refund the cost. Once again, I explained that I had called a week after our appointment in March and was told they were not yet done and was assured that they would hold off until the next fitting. The woman called the seamstress who said no one ever told her not the alter the dress. They asked her when she did the work and she couldn't remember. Once again, I calmly explained my situation, so the women up front called the owner, Melinda, to come upstairs. This is where the experience turned sour. Melinda came up and said, with obvious intent to argue, "I understand you have an issue." I explained the situation and Melinda rudely responded, "Well, the work's been done so what do you want me to do about it?" Again, I let her know that I had called and was told the work had not been done and had asked to stop it. Melinda asked who I spoke to and I wasn't sure of her name. So she condescended to me, saying, "So, you don't know who you spoke to? It couldn't have been that important if you didn't get a name. I would've asked for a name and a confirmation email if something was important to me." I was taken aback and said, "I'm sorry. I'm not lying to you about this. I just trusted your people to actually do their job. I'm not sure why this is such an issue. I am not arguing about not being able to return the dress. But now I'm stuck with a $450 dress with a $100 alteration fee that my daughter isn't even going to wear." She looked at me coldly and responded, "So? I have women who have spent thousands of dollars in here and I can't help them either." I stayed calm and said, "As the owner of a business myself, I know everyone is losing money right now. Things are tough. But this is not the way to keep customers. I think you should be working with me on an acceptable resolution." She said, "I'm not going to engage in this anymore. We will give you back the $100." I thanked her and she started to go back downstairs, then turned back and said, "What business do you own?" I then told her the name. She asked me to repeat it and then snidely remarked, "Ok, I'll remember that...because I'm going to go write it down." Well, Melinda, I hope you enjoy this review. I'm going to be sure to write it down in as many places as possible, in the hopes that others will be forewarned of the rude and nasty owner they will deal with if they have any issues at all with their experience at your salon.

responded with the following comments.

Thank you for your review. COVID has placed a strain on many of our customers who have postponed or canceled their events. Not one customer has felt entitled to a refund on work performed, until today. I was surprised by this refund request, which you justified by saying you had a phone call with someone on our staff at some point who said the work hadn't been completed. The work had been completed so it's still a puzzle as to who would have told you that. At any rate, you received your refund, and your request was satisfied.

Frequently Asked Questions about Dress

What are your price ranges for full-priced wedding gowns?

$2,500 - $3,999, $4,000 - $6,499, $6,500 - $7,999, $8,000+

How do you price dress alterations?

By Piece, Flat Fee

Who do you provide services for?

Bride, Bridesmaids, Flower Girls, Mother of the Bride, Mother of the Groom

Which of the following services do you provide?

Alterations, Cleaning, Preservation, Sample Sales, Trunk Shows

Which of the following items do you offer?

Bridal Belts, Bridal Gowns, Formal Gowns, Garters, Hair Accessories, Jewelry, Plus Size Gowns, Sample Gowns, Shoes, Veils

What is the average turnaround time for a bridal gown?