I do appreciate Emma Bus Line's helpfulness with arranging a pickup location in downtown Hendersonville that was convenient for all of our guests, but I was extremely disappointed with their service the day of the wedding. The driver was late to pick up our guests to bring them to our venue. I paid for two trips at the end of the night (one departing at 10pm and one at 11pm). The driver did not leave for the first trip until 1030pm and she never came back for the second trip, even though we had guests waiting. I called her and she claimed that someone told her that she did not need to return. Neither myself or my wedding coordinator told her that so the fact that she decided not to stick to the itinerary just because of something that a random individual told her is unacceptable. My husband and I were extremely disappointed and found ourselves scrambling to get our guests home safely instead of heading out to enjoy our wedding night.