My bouquet was initially delivered to my home with some damages..we think from shipping..roses were flattened and some debris from the stems had fallen to the bottom of the frame. I called and they immediately sent me a return slip to ship it back. Fortunately, they were able to fix it. They did need to replace some of the roses with flowers not my own. That was the only downside. They then shipped it back double boxed and it came out beautiful. Highly recommend double boxing for all since there is that chance of damage. But I'm thankful it all turned out good and I finally have it home safe. I can say that it is definitely a beautiful keepsake I will cherish forever. Expensive, but I think worth it. I included pictures of the final product and one of the before with damages to compare. And also a pic from the wedding day how my bouquet originally looked. They are not 100% identical of course but I think a nice reflection of what it looked like.