We'd like to say this was a good experience, but there were some things we weren't happy with. First of all, I'll say this...they offer gluten-free cake, which is not easy to come by. That was a blessing to my wife and several of our guests! My wife was able to eat some of her own wedding cake!! We got to sit with Anne and describe the cake we wanted. She seemed very distracted during our tasting and we got the impression that she just wanted to get it over with. It was very strange when we as an engaged couple were anticipating a special moment to pick out our cake. It wasn't going to be an extravagant cake since it was part of a package deal we got through the reception hall we booked. The cake looked nice, but it wasn't exactly what we requested. One of the standard cakes they make is with a big bow on the side. So, my wife asked for a big ribbon the wrap around that layer of the cake to match. Well, they only put a very thin strip of fondant ribbon to go with the bow and it l... Read moreooked...off. A thin ribbon does not make the wide bow like was on the cake. Not sure why they didn't see that, but it seemed unbalanced...and you can't contact them to change it since you don't see it until you are at the reception. I think there was an error in some of the cake colors on the inside, but the main thing was the fondant ribbon. We had specified that we wanted a wide ribbon to match the bow, but we only got a thin one. May not seem like a big deal, but it's all my wife sees when we look at pictures of the cake. It doesn't look terrible, but it doesn't match...which means a lot on your wedding cake.