Redondo Beach Chart House

Leslie
11/2/19
reviews

2.8 out of 5

Quality of Service:	4.0 out of 5
Responsiveness:	2.0 out of 5
Professionalism:	2.0 out of 5

Value for Cost:	3.0 out of 5
Flexibility:	3.0 out of 5

The intent of this review is to provide a detailed and constructive account of our experience having our wedding at the Chart House Redondo Beach. This would have been a 1 Star review for various reasons but several heroes came to the rescue – all of which is outlined below. To start from the beginning, we were very pleased with booking the Chart House for our wedding. We were going for a community-centric venue that provided a straightforward wedding package at a reasonable price vs. having to outsource to a bunch of separate, expensive vendors that required a lot of coordination. In addition, the Chart House is right next to a private beach (owned and operated by Crystal Cove), which served as our ceremony venue – highly recommend them! The initial conversations in booking the Chart House with their events/banquet coordinator went smoothly and knowing they used their normal work staff to execute events gave us peace of mind. This marks when it all changed… THE REASON FOR ... Read moreA ONE STAR RATING – throughout one year from booking the venue to our event day, we were hit with massive turnover as SIX different event/banquet coordinators served as our points of contact – all of which had various levels of responsiveness, professionalism and ability in fulfilling the basic needs of an event. We were fully committed to make the Chart House work for our wedding (especially since we were under contract) and roll with the punches but we lost a great deal of trust throughout and frankly, were very scared for our wedding. As a result, we experienced about 10 months of issues – one of which was lack of responsiveness. We would sometimes go full months without receiving a response to basic questions, receiving incorrect information when we actually did get a response and unprofessional attitude when we took the initiative to follow up via phone. Getting them to just admit that our point of contact was let go or quit was like pulling teeth and most details associated with our event that were worked out with previous coordinators were not kept on record so we had to start from scratch on three different occasions. WHY THIS TURNED INTO A FOUR STAR RATING: One month prior to our wedding date, we received word another event coordinator had left the company and another would be brought in. Thank goodness this happened as Michael saved the day! He came in and provided the professional customer service Chart House Redondo Beach was originally known for – responded within a realistic timeframe, provided accurate information and thoughtful recommendations that would serve our guests best, and problem solved when road blocks came up. During the event, Michael took the initiative needed to get the job done and was at the event to make sure everything went smoothly – lifesaver! ONE STAR FOR MICHAEL! Also, the wait staff at the Chart House is second to none! We heard from the beginning of our journey that many of the employees had been working there for years (even decades) and it clearly showed. They executed the dinning room setup, meal service, and overall timeline to perfection all with top notch customer service and professionalism. We can’t thank Michael and the Chart House staff enough – they really made our event that much more special – ANOTHER STAR FOR THE CHART HOUSE STAFF! For anyone interested in moving forward with the Chart House Redondo Beach as an event space, please know you will be in good hands with the current wait staff and Michael - they kept the sinking ship afloat! On the other hand, have a healthy level of skepticism and if things feel off…RUN! We understand that turnover happens but based on our experience, Chart House corporate’s hiring practices and quality control standards needs A LOT of work. Potential clients and the friendly staff deserve much better!