Shimmered Beauty

Christine Krikorian
4/7/21
reviews

1 out of 5

Quality of Service:	1.0 out of 5
Responsiveness:	1.0 out of 5
Professionalism:	1.0 out of 5

Value for Cost:	1.0 out of 5
Flexibility:	1.0 out of 5

Imagine being a bride who has been through whirlwinds trying to find the perfect hair and makeup artist for your big day that you waited over a decade for. That’s what I thought I signed up for at least with Shimmered Beauty. I did my homework- just like many of you reading this are probably doing. I checked the reviews, I searched the portfolio. I was impressed with the amazing photos and 5 star reviews so I reached out to Leila for a trial and made a deposit; trusting the fact that nothing could go wrong- especially considering the fact that she was well aware of all my troubles throughout this process and assured that would never be a factor working with her. I reach out a couple days prior to the trial to confirm we’re still good to go and I was informed she needed to change the time to 3pm. Okay, not a big deal I thought to myself. I wake up this past Saturday beyond excited to meet Leila and have my trial. I drive over an hour to get to Shimmered Beauty and call her to inform... Read more I have arrived. No answer and went straight to voicemail. This is when I knew something was off. I texted her and she informs me she’s still at a wedding (at this point, my appointment was in 15 min – mind you, I was already asked to push out my time once). I give it the benefit of the doubt and continue waiting. I call again, no answer. 3 o’clock on the dot comes around and I receive a text that she will not be there any time before 4:30pm. EXCUSE ME, WHAT?! An hour and a half late after driving over an hour to get there, over an hour to get back home, getting a baby sitter, planning a date night, etc. And to not inform your client that you’re going to be late, never mind an hour and a half late until the time of your appointment was starting? Via text message, at that. Of course, I get the typical “horrible accident” excuse. (PS- no accidents were in site or reported when I looked). My train of thought was- if you were 15 min from home just a little while ago, how could you possibly be in an hour and a half worth of traffic? Apparently someone else was supposed to come do my trial but she was running late from another wedding somewhere else. Mind you, I was never informed that anyone else was doing my trial and at 2:30 when I texted her to let her know I had arrived a little early, she said “I’m still at a wedding, we discussed 3.” – again, no mention of someone else arriving to meet me. I immediately requested my deposit back and couldn’t even process what just happened. My nightmare situation coming true. I will admit, she offered to provide a complimentary trial but how could I possible ever trust the fact she (or whoever is supposed to show up) will be at my wedding on time, or at all for that matter? Personally, no dollar sign could risk that potential circumstance. I cannot risk receiving a text message at the time of my ceremony that they will not be able to make it. Brides, I am not writing this review to discourage you, I am simply writing this review because all of those out there searching for the perfect hair and makeup artist just like I did, deserve to know the truth. This was my personal experience and maybe it’s just bad luck on my part; but I truly hope that you don’t sign up for a no call no show on your trial and/or wedding day.

responded with the following comments.

Christine, First, I would like to start off my response by extending my deepest apology to the mishap that happened on the date of your trial. As this is no means to excuse the delay to a trial, we are all human and certain things occur that out of your control while being a mobile stylist. An entire refund of your deposit was rightfully returned to you and a complementary trial along with a FREE wedding was extended to compensate for your inconvenience. As a business owner, I am not sure really what to do to rectify something that was out of my control. As you so stated, you have been In a whirlwind finding the best stylist for your big day, and I truly do feel that you took out your entire frustration of that experience out on me. It is unfortunate that the situation came down to this but I do feel that we did EVERYTHING we could to make up for your lost time. As this, by far is no indication of how I ever conduct my business, we will take this opportunity to learn and grow, as growth does come from shortcomings. I take pride in my work, my work ethic, and do the best that I possibly can to always be there at all hours of the day for all of my brides. I hold my head up high as a business owner, as a mother myself and working woman in the industry. I may have one negative star from you, but I do have 5 stars from 100s of brides that can attest to my work, my company, my dedication, my service and my loyalty to it. As a conclusion of this experience, I look to find solutions to problems. I tried several ways in order to solve the situation, unfortunately to no avail. Again we are deeply sorry for this inconvenience, and we do hope you find someone who fits your needs.