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Dress & Attire in Le Roy,
(585) 768-7771

About Us

Stella's is a full service bridal boutique that offers VIP Bridal and Bridesmaids appointments. It is our mission to make each and every bride feel their absolute best when shopping for their wedding dress. Be sure to visit our Facebook page which features any upcoming events.


User6680884

reviews
0.4 out of 5
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  • I feel that I have to leave an honest review based on my experience at Stella's. I purchased a bridesmaid dress, after being measured, that did not fit. This thing didn't even zip up my back at all; it seems to be at least three sizes too small. Regardless of how this happened, when I contacted Stella I feel I was not met with a helpful response. I wish Stella had been more open to helping me and willing to help when I first contacted her. She stated that they can only recommend dress sizes and not force me to get a certain size, but I wanted to explain to her that I think something was wrong. Maybe the dress was labeled wrong by the manufacturer, because it did not fit my upper back and rib cage (i.e. not an area where I had or would gain weight). But based on the way the dress fit (or rather, didn't fit), there's no way I could have fit into it based off of my measurements. I got increasingly more upset as the conversation went on because I felt that I was not being provided helpf... Read more

    responded with the following comments.

    Thank you very much for your review and for explaining your concerns as well as your edited response. We sincerely apologize for the issues that you have expressed. The entire staff at Stella's Bridal Boutique is highly qualified and professionally trained in accurately measuring as well as recommending the correct sizing for their customers according to specific designer size charts. We pride ourselves on not only this, but also on our high end, personalized customer service that we provide each and every customer that comes through our door. At the time of order, we review the designer size charts with our customers and specify our sizing recommendation based on the measurements that were taken at the time of purchase and compare where your measurements match on the size chart. It is very common for our customer to fall in between two sizes, leading us to a discussion on which size would be best to order. However, we always give our customers the option to choose the size that they are comfortable with before placing their order. When a customer's order comes in, we always offer to let them try their dresses on in the store while they are here picking up to ensure proper fit and discuss the process of alterations that we provide here at our store. If the customer chooses to not try on their dress at that time, we are not able to see the fit and therefore cannot accurately describe the alterations that they will need, nor provide an alternative solution if an issue does arise. We were so pleased to have you return to our boutique so that we could resolve these issues you experienced as well as altering your garment, courtesy of Stella's Bridal. We want each and every customer to leave Stella's Bridal Boutique having a positive, fun, and special experience. We really appreciate your time and are glad to know we were able to help resolve this issue and end on a positive note!

    Frequently Asked Questions about Dress

    What are your price ranges for full-priced wedding gowns?

    Under $500, $500 - $999, $1,000 - $2,499, $2,500 - $3,999

    How do you price dress alterations?

    By Piece

    Who do you provide services for?

    Bride, Bridesmaids, Mother of the Bride, Mother of the Groom

    Which of the following services do you provide?

    Alterations, Appointments Only

    Which of the following items do you offer?

    Bridal Belts, Bridal Gowns, Hair Accessories, Jewelry, Plus Size Gowns, Veils

    What is the average turnaround time for a bridal gown?

    6-8 months

    How often do you receive new bridal gowns?

    Seasonally

    What is your return policy?

    Final Sales



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