We used Tru Limo for our wedding on July 14, 2019. We booked the Weddings Rolls Royce and the 28 Passenger Bus. Both drivers of these two vehicles were extremely unprofessional and disrespectful to the bride and groom. The party bus driver got upset and yelled at the groom and his groomsmen for turning on the lights, stereo system, and TV on the party bus even though these were selling points when we were viewing the cars the day we signed the contract. Both drivers were unaware of the schedule. Both the bride and the groom had to inform the drivers there was an additional stop before we went to the church. This stop was clearly stated in the itinerary. However, they told both of us we were wrong and then proceeded to text while driving until they realized we were correct. On the contract, it says we had the Rolls Royce booked until after our ceremony ended. However, on the way to the church, the driver kept saying to the bride he would only stay until 4pm and if we want him to wait fo... Read morer us, he would charge us an hour extra. We were having this conversation in front of the church before I walked down the aisle which I believe is extremely rude and unprofessional because you would think the last thing you would want to do is stress out the bride right before she enters the church. He did not discuss this with me in a calm manner, instead of he was yelling and clearly annoyed at the situation. However, I believe this is a miscommunication between the owner Kevin and us because we were transparent with him regarding our wedding timeline. We were clear our ceremony started at 3:30 and would end about an hour later so I do not understand why he wrote “rolls royce terminates after church ceremony ends” when that was never his plan. Since the Rolls Royce driver kept threatening me saying he will charge me an hour overtime if he waited for us after our ceremony ended, I just told him to leave right after he dropped me off at the church. The worst part of our experience with Tru Limo was our interaction with the owner, Kevin. We went to speak with him weeks after the wedding to make him aware his drivers were rude and unprofessional. He did not apologize AT ALL for our experience and said, “he will not give us any money back just because of attitudes.” You could also tell he refused to believe us. I don’t understand why anyone would take time during their Saturday during the summer to lie about their experience. You would think customer service would be important to any business, especially in the wedding industry but it was clear he did not care about our experience with his company. He just kept saying “he has been in this business for x amount of years” and he does not care that his drivers stressed us out on our wedding day. He did not take ownership of his drivers’ actions whatsoever and again, he never apologize once to us. Both drivers stressed the bride and groom out leading up to the ceremony (groom was in party bus and bride was in rolls Royce). Clearly, Tru Limo’s unprofessionalism stems from the owner and is reflected in their drivers. Transportation was the last thing I thought would stress me out on my wedding day and therefore I would not recommend any bride/groom to use this company on their wedding day.