
Leslie
reviews
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TRU LIMOUSINE offers full service ground transportation options in Linden, New Jersey, and the surrounding areas. This transportation provider focuses on creating an experience that is personalized based on your needs. With more than 13 years of experience in the industry, TRU LIMOUSINE offers safety, reliability and the highest quality service to help make your day truly special.
Services Offered
A wide range of vehicles are available from this provider, from classic and exotic cars to vans, motor coaches, and limos. On your wedding day, you’ll receive complimentary bottled ice, water, and non-alcoholic or alcoholic champagne. Their drivers are dressed formally to add an extra touch of elegance, and couples are treated to red carpet service and a champagne toast after the ceremony.
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Classic Car, Exotic Car, SUV Limo, Standard Limo, Stretch Limo, Motor Coach, Sedan, Shuttle, Van
Round Trip, Multi-Locations
3 Hours
Bar, Bottled Water / Ice, DVD Player, Fiber Optic Lighting, Flat Screen TVs, Premium Stereo System, Privacy Partition, Red Carpet Service
responded with the following comments.
Leslie and Victor Renzo you both came into my office last week looking for what you called "compensation" because you thought my drivers were rude to you. When reserving your vehicles, you booked the 28 passenger party bus for 5 hours and I gave you one hour free, a total of 6 hours. You claimed you only needed the Rolls to get you to the church and when advised it was a 3 hour package, you selected 1PMto 4PM. The contract noted that you since you had to pay for 3 hours, you wanted the car to remain until the end of the ceremony. The car stayed and at 4PM you went into overtime and refused to pay. Somehow, you misunderstood a 3 hour package and believed you could keep the Rolls as long as you wanted. As I advised at my office, you could keep it as long as you wanted provided that you pay the overtime. This was your initial complaint and once you understood your argument was invalid, you went on to state , "well the drivers were rude and I should be compensated because it was my day. Your husband went onto say, "what if I punched the driver in the face. Further documented conversations at the office revealed that both you and your husband advised me that if I didn't compensate you for alleged driver rudeness, you would get 100 friends to write negative reviews on this company. My drivers have over 20 years experience in this industry and yes, as per our company policy, will collect overtime when due. if you feel it is rude to get paid for services rendered, that is something you need to grasp. Both driver's denied being rude and adamantly state you believed you could keep the Rolls Royce as long as you wanted without paying overtime. Here at the office, both you and you husband made verbal threats and were asked to leave. This company did what we were contracted to do and yes, we have done thousands of weddings and other trips over the last 21+ years and certainly, not everyone is happy. In this industry, for the most part, reviews are usually honest, sometimes a bit emotional but yours in no way reflects this company. As I told your husband when he threatened to have 100 of his family and friends write bad reviews on this company, this company has the experience, reputation and will continue to serve the public regardless of what your review states. Within the last month there were no calls or visits to my office, you got married on 14th of July 2019 and came to see me about this a month later, very interesting.