I had very high expectations with this supplier but the results were unfortunately not great and I feel it's my responsibility to share this as wedding planning is already costly and time-consuming as it is.
Please note, I have vast experience working with videographers as I own an event company so my views might be a little picky.
I understand that it is expected for suppliers in Italy to take months to give you photos/footage but this was just not worth the wait. And despite my detailed feedback to review it, the expectations were not met and the video was so cringy, me and my husband struggled to watch it. When I asked to please review for a second time, they simply said no and couldn't care less about pleasing a client. What a shame really.
Ridiculously, I ended up re-making it by myself on iMovie and that's what I sent to my family and friends, which they loved as the footage was great! Just the editing was absolutely amateur and there was no curation of the audio. I wi... Read moresh I could post the video for people to see but I'm frankly embarrassed.
responded with the following comments.
We are sorry for the discontent of this bride, but we cannot accept the unjustified devaluation of ours work and the accusation of not being available to make the required changes. This customer are not telling the true because the changes requested and foreseen by the contract have been made in full. Her review sounds like an attempt to defame our great and renowned reputation, and this is very very sed from her.
Please notice that we have more than 8 years experience in the wedding industry working with many top international wedding planners contrariwise the experience that this bride shows off does not correspond to reality. She made a terrible planning of her wedding and work for her wasn’t easy at all. Despite all difficulties due to that bad and amateur planning ( for example just 15 minutes before the ceremony she still doesnt have an idea where to position the aisle and the chairs, and we had to do this!!) our service and videos delivered respects the quality standard of our portfolio, style and professionalism. To demonstrate the unreliable of this review, we are available to show our art-work just to verify that the quality of our video respects the high standard of our usual works.
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